Keyboard shortcuts stop functioning + crash on undo

[fbourdoncle]

Hi,

Since the last update(s) (I'm currently using Lightroom Desktop CC 5.2 on MacOS 12.2.1), I'm experiencing regular crashes. It generally starts with keybaord shorcuts stopping working (e.g, using "e" to edit a photo displays the emoji picker, or "command-c" or copying parameters does nothing and just beeps). When that happens, it eventually crashes randomly (and without warning) shortly afterwards, often on un undo operation. Restarting fixes things until... it displays the same symptoms again. I have the very latest Intel iMac, the latest MacOS, the latest Lightroom. My iMac is super clean and I'm observing the same symptoms on my home Mac which until recently was using le tlatest version of MacOS 11. This is a major problem for me since LRCC is my main day-to-day editing tool. BTW, LRCC is installed via the CreateCloud app. Is anyone oberving this? Any idea on how to fix this? Adobe's bug(s)?

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

[fbourdoncle]

Hi,

1/ No, I did not see a crash dialog

2/ You should replace my name before the "@" in my addresse with "account" to get my Adobe Id's email addres.

3/ I don't remember seeing a crash dialog, but if I do, I will let you know

François

[fbourdoncle]

Ok, it just happened to me again, and crash silently (no crash report dialog from either Adobe or Apple). It clears looks like a memory corruption problem that make the entire application behaviour erratic.

Some more context, every time it happended to me I imported a photo, copied all (CMD-SHIFT-C), pasted them on the new photo and then undid the paste (more or less...)

[fbourdoncle]

Hi Rikk, any update?

[Rikk Flohr: Photography]

We still have received no crash reports from your account.  Lacking that, we have no additional information upon which to act. Based on your last description I am leaning towards failing hardware. Have you had your machine checked out?

[fbourdoncle]

Hi Rikk,

I you read my posts correctly you will see that:

1/ my explanation is that something goes wrong and keyboard shortcuts get confused, and confuses CMD-Z (undo) with CMD-Q (quit), hence LRCC quits, and does not generate a crash log

2/ the problems happens on two macs with differents MacOS versions

I'll be happy to have a session with you to reproduce the bug. I can make a video also if you prefer. This is definitely not a "local" bug on one of my machines.

François

[fbourdoncle]

And just FYI, I'm 56 YO, a veteran software engineer that wrote parts of the original AltaVista search engine, millions of lines of code, so I sort of understand software bugs LOL

[Rikk Flohr: Photography]

I am confused then - are you crashing or just exiting the application? In the original posts/title&context it sounds like you are experiencing a crash. 

If you are not actually experiencing a crash but rather an unexpected program exit upon specific key combinations that is a different matter.  Have you reset your preference file: 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

[fbourdoncle]

Hi Rick,

I just did that. And upon restart, the "e" keyboard shortcut directly displayed the Emoji picker instead of switching to edit mode. This is one of the symptoms I observed before hitting de CMD-Z (undo) which (I think) triggerred a CMD-Q (quit) command and made me think there was a crash. So I thought "language issue"?

Then, I noticed that the "Preferences..." menu was labbeled "ag.****" instead of "Preferences…". And then I saw that in the Preferences dialog the language was set to "Automatic". I switched it to "French", and all of a sudden 1/ the menu was properly labelled "Preferences…" and the "E" keyboard shortcut started working again.

Looks like a bug in automatic langage selection. This solves the bug for me but countless others should have the same problem.

François

[jgreenst]

I'm experiencing the same problem on MacOS 12.2, where keyboard shortcuts get messed-up after opening the import dialog, and it happens every time. No crash of any kind and I can fix the problem by minimizing and then restoring LRCC or opening a few of the menu bar menus. 

My basic workflow is to import photos and then work on them, so this is what happens every time:

1. Import photos from camera.
2. Hit Shift-A to auto-adjust. All I get is a beep. Hit E: the Emoji insert dialog appears.
3. Lightroom will work with the mouse but will display a reduced set of menus and won't respond to any keyboard shortcuts
4. Manually pull down a few menus.or minimize and restored the application. 
   Note: the fist time you pull down a menu it's pretty messed up, see below.
5. Normal function returns after step 4, but problem will repeat if I open the import dialog.
   Here's what the Menu bar looks like immediately after opening/closing the import dialog (no need to import photos):
   

This is what appears after hitting "e", which brings up the emoji picker and then mousing over the menu, which in turn fills in the missing items and shows the menus with names used in the internal program code.

This is definitely a bug in the code and I'm surprised more aren't complaining, but it would only affect those who use shortcuts.

John Greenstreet

Full Stack Software Developer

[jgreenst]

NOTE: This problem disappeared after I updated to MacOS Monterey 12.3. The problem only occurred with macOS 12.1.

[fbourdoncle]

Now that I think about it, it may be that when the keyboard shortcuts stop functionning (I am using a French keyboard and system), LRCC confuses "CMD-Z" (undo) with "CMD-Q" (quit), hence the absence of crash log?