Skip to main content
F
fbourdoncle17340251
Known Participant
February 18, 2022
Question

Keyboard shortcuts stop functioning + crash on undo

  • February 18, 2022
  • 2 replies
  • 1650 views

Hi,

 

Since the last update(s) (I'm currently using Lightroom Desktop CC 5.2 on MacOS 12.2.1), I'm experiencing regular crashes. It generally starts with keybaord shorcuts stopping working (e.g, using "e" to edit a photo displays the emoji picker, or "command-c" or copying parameters does nothing and just beeps). When that happens, it eventually crashes randomly (and without warning) shortly afterwards, often on un undo operation. Restarting fixes things until... it displays the same symptoms again. I have the very latest Intel iMac, the latest MacOS, the latest Lightroom. My iMac is super clean and I'm observing the same symptoms on my home Mac which until recently was using le tlatest version of MacOS 11. This is a major problem for me since LRCC is my main day-to-day editing tool. BTW, LRCC is installed via the CreateCloud app. Is anyone oberving this? Any idea on how to fix this? Adobe's bug(s)?

    This topic has been closed for replies.

    2 replies

    F
    fbourdoncle17340251Author
    Known Participant
    February 19, 2022

    Now that I think about it, it may be that when the keyboard shortcuts stop functionning (I am using a French keyboard and system), LRCC confuses "CMD-Z" (undo) with "CMD-Q" (quit), hence the absence of crash log?

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      February 18, 2022

      We’ve reviewed the email address you use with this forum and find no crash reports in our system.

       

      Did you see a crash dialog?

      Do you use a different email address when filling out the crash report?

      Was the crash dialog Adobe’s?  Apple’s?

       

      Rikk Flohr: Adobe Photography Org
      F
      fbourdoncle17340251Author
      Known Participant
      February 26, 2022

      Hi Rikk, any update?

      J
      jgreenst
      Participant
      March 26, 2022

      We still have received no crash reports from your account.  Lacking that, we have no additional information upon which to act. Based on your last description I am leaning towards failing hardware. Have you had your machine checked out?


      I'm experiencing the same problem on MacOS 12.2, where keyboard shortcuts get messed-up after opening the import dialog, and it happens every time. No crash of any kind and I can fix the problem by minimizing and then restoring LRCC or opening a few of the menu bar menus. 

      My basic workflow is to import photos and then work on them, so this is what happens every time:

      1. Import photos from camera.
      2. Hit Shift-A to auto-adjust. All I get is a beep. Hit E: the Emoji insert dialog appears.
      3. Lightroom will work with the mouse but will display a reduced set of menus and won't respond to any keyboard shortcuts
      4. Manually pull down a few menus.or minimize and restored the application. 
        Note: the fist time you pull down a menu it's pretty messed up, see below.
      5. Normal function returns after step 4, but problem will repeat if I open the import dialog.
        Here's what the Menu bar looks like immediately after opening/closing the import dialog (no need to import photos):

      This is what appears after hitting "e", which brings up the emoji picker and then mousing over the menu, which in turn fills in the missing items and shows the menus with names used in the internal program code.

      This is definitely a bug in the code and I'm surprised more aren't complaining, but it would only affect those who use shortcuts.

       

      John Greenstreet

      Full Stack Software Developer

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices