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Lightroom android app keep crashing

Community Beginner ,
Jan 25, 2023 Jan 25, 2023

Lightroom android app keep crashing when expanding the photos. Pls see the screencap. The lightroom version is 8.1.2 and my device is samsung s21 ultra with os 13.

Screenshot_20230126_143912_Lightroom.jpg

Screenshot_20230126_144552_Lightroom.jpg

 

 

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Android
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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

Hi there,

 

Thanks for reaching out.

Since when are you seeing this issue? What is the format of the file that you are using?

If your images are synced, please try re-installing the application and clearing the app's cache. 

We're here to help. Let us know how it goes.

 

Regards,

Ranjisha

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

I use canon eosr5 cr3 format.

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

Have you verified your version of the Android OS supports CR3 files? Direct import of raw files is dependent on operating system support. 

Rikk Flohr: Adobe Photography Org
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Community Beginner ,
Jan 27, 2023 Jan 27, 2023
LATEST

I just found workaround.

I change the segment setting  by month instead of by year. Then it looks resume to normal. 

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