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Lightroom android app keep crashing

Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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Lightroom android app keep crashing when expanding the photos. Pls see the screencap. The lightroom version is 8.1.2 and my device is samsung s21 ultra with os 13.

Screenshot_20230126_143912_Lightroom.jpg

Screenshot_20230126_144552_Lightroom.jpg

 

 

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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Hi there,

 

Thanks for reaching out.

Since when are you seeing this issue? What is the format of the file that you are using?

If your images are synced, please try re-installing the application and clearing the app's cache. 

We're here to help. Let us know how it goes.

 

Regards,

Ranjisha

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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I use canon eosr5 cr3 format.

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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Have you verified your version of the Android OS supports CR3 files? Direct import of raw files is dependent on operating system support. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jan 27, 2023 Jan 27, 2023

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LATEST

I just found workaround.

I change the segment setting  by month instead of by year. Then it looks resume to normal. 

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