Lightroom android app keep crashing

[Kevin Kong Photography]

Lightroom android app keep crashing when expanding the photos. Pls see the screencap. The lightroom version is 8.1.2 and my device is samsung s21 ultra with os 13.

 

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[Ranjisha Sengupta]

Hi there,

Thanks for reaching out.

Since when are you seeing this issue? What is the format of the file that you are using?

If your images are synced, please try re-installing the application and clearing the app's cache. 

We're here to help. Let us know how it goes.

Regards,

Ranjisha

[Kevin Kong Photography]

I use canon eosr5 cr3 format.

[Rikk Flohr: Photography]

Have you verified your version of the Android OS supports CR3 files? Direct import of raw files is dependent on operating system support. 

[Kevin Kong Photography]

I just found workaround.

I change the segment setting  by month instead of by year. Then it looks resume to normal.