Skip to main content
B
bogdanmilosevic
Participant
December 19, 2023
Question

Lightroom Android - lost all photos after upgrade to premium

  • December 19, 2023
  • 1 reply
  • 345 views

Hello everyone, can someone help me please - I had lightroom 8 free on my Galaxy S8 Tab Ultra, and literally 2500 photos which I edited and organized and sorted. I was logged into my account on it. I just bought a new android phone, installed Lightroom 9 and purchased premium. When I merely opened Lightroom 8 on my tablet, it started syncing, which completely erased all of my albums and edits. I'm obviously devastated. 

 

The 52 GB of data is still present, as is some 20 MB of cache - I'm not touching that nor am I reinstalling the app. I have tried restoring the backup of the Lightroom app from this morning from my Samsung Cloud, and while Samsung says it was successful, there is no result - Lightroom is empty. 

 

What I will do next is plug into Windows and copy all Lightroom data from my tablet.

 

If anyone knows a fix for this, it would help me tremendously. Thanks.

    1 reply

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    December 19, 2023

    I've never used Lightroom mobile in a free version.   I'm pretty sure that your 52GB of photos are on your tablet.  I don't think Adobe would give you that much cloud space.   Can you use the search feature in the Files app to look for them?

    B
    bogdanmilosevicAuthor
    Participant
    December 19, 2023
    • The data obviously exists. I'm copying it from com.adobe.lrmobile to Windows now - all 52 GB. I have just imported one of the copied DNG files from the tablet into Lightroom PC, and it's just an image - no edits. It's the edits that I need - I have the original RAW files backed up, but 3 months' worth of edits in LR on my tablet are gone. Is there ANY way of loading the edits from the cache and data of the Lightroom app?
      B
      bogdanmilosevicAuthor
      Participant
      December 19, 2023

      Why was this marked as a correct answer? I still haven't solved anything. If anyone knows how to solve this, and how to load the edits back, it would save me 3 months of work

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices