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Lightroom ARM64 unable to start correctly (0xc000007b) after windows update 2022-11-01

Community Beginner ,
Nov 06, 2022 Nov 06, 2022

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Lightroom for ARM64 (surfaceprox SQ1) had been working well for me for the past year, but after a windows update on Nov 1 2022, it cannot open, I get error "The application was unable to start correctly (0xc000007b). Click OK to close the application" for lightroom.exe. There are also lots of errors from CRlotransport.exe with 0xc000007b, same message.

 

I found this similar thread and other threads that blame C++ redistrubatles:

Solved: CRLogTransport.exe Error on Surface Pro X - Adobe Support Community - 13310268

 

I have re-installed lightroom and restarted windows and checked for windows update and re-installed the 2022 c++ redistributables 3 times without any improvment.

 

The full steps from the other thread that I have already attempted:

  1. Uninstalled Lighrtoom using creative cloud, choosing to delete also preferences
  2. Uninstalled create cloud itself using a special ARM64 uninstaller that can be downloaded
  3. Run CC cleaner and choose to delete all types of everythign
  4. Uninstalled and re-installed the 2022 C++ redistributables. Other threads to do other versions like 2008-15, but none of those versions are available for ARM64/
  5. Restarted windows, reinstalled CreateCloud, reinstalled lightroom.
  6. I start getting 0xc000007b errors from CRlotransport.exe when the installer is partially complete. Install finishes successfully, but lightroom.exe fails to launch also with 0xc000007b.
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New Here ,
Nov 07, 2022 Nov 07, 2022

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Similar story here, getting the same error.

Currently using the Windows Dev Kit 2023, with the latest windows update, both Lightroom, and Creative Cloud Desktop is having issues.

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New Here ,
Nov 07, 2022 Nov 07, 2022

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Try installingMicrosoft visual c++ redistributables from 2013 and above, both 32 amd 64 versions plush the ARM64 for 2022. When all is installed, reboot. It's still erroring with 0xc000007b do a repair on all installed Microsoft visual c++ redistributables

 

this seemed to work for me after working one on one with an Adobe tech. 

good luck 

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Community Beginner ,
Nov 08, 2022 Nov 08, 2022

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So you're installing the 32bit and 64bit c++ redists on the ARM64 windows, and then those get emulated somehow?

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Community Beginner ,
Nov 08, 2022 Nov 08, 2022

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Installing the 32/64 bit c++ worked for me! Lightroom now opens. Attaching screenshot of my installed c++s for others to reference

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