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T
timbray
Participating Frequently
July 3, 2022
Question

Lightroom can't export Pixel 4 movie on Mac

  • July 3, 2022
  • 1 reply
  • 1145 views

1. Fresh install of Lr (cloud version, 2019 Intel MacBook Pro)

2. Movie on Pixel 4

3. Import into Lr on Pixel

4. There it is on my Mac in Lr

5. Edit slightly (exposure & contrast)

6. File/export, select default mp4

7. Export fails - popup attached as jpg

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
July 4, 2022

Hi there,

 

Thanks for reaching out. We are sorry for the trouble with Lightroom. We'll need more information to help you with this.

 

Could you please share the version of Lightroom Desktop, Lightroom Mobile (Android) & the operating system you are working on? Does this happen with all the videos from the Pixel Device, or does it happen with specific files?

Have you tried this workflow with any other generic MP4 media files?

 

Would you mind sharing a sample video from your Pixel device that you cannot export on Lightroom Desktop?

 

Try this

  • Create a test album in Lightroom with the videos you are trying to export.
  • Right-click on the album and save the album locally.
  • Export the album to an internal storage location.

 

Also, please log on to Lightroom Web (https://lightroom.adobe.com) to check current Sync issues on the left part of the screen.

 

 

If there are any sync issues, click on them to know more, find the original for those images' original or source location, let them finish syncing, and back them up safely before you empty the Sync issues from Lightroom Web.

As long as there are any sync issues on Lightroom Web, you can have difficulties exporting & syncing edits & images & videos in the Lightroom Ecosystem.

 

We hope to hear from you soon.

Thanks!
Sameer K

T
timbrayAuthor
Participating Frequently
July 4, 2022

On the Mac: Lighroom 5.4 Lightroom classic 11.4.1, camera raw 14.4.

Pixel 4, Android 12, Build SQ3A.220605.009 A1, Lightroom 7.4.1

Hah, got it.  If I export the *original* file, it works fine.  If I try export after adjusting Exposure or Contrast, it blows up with that "'develop' field" error.  I can attach the original mp4 if you'd like.

By the way, I dropped by Lightroom Web as you suggested but the screen I see looks nothing like your screenshot; I suspect others might have the same experience?  In any case no sync errors are reported and in the Lr app it says everything is fully synced.

 

 

P
Community Manager
PeterB217095629Community Manager
Community Manager
July 12, 2022

Thanks for letting us know.  


We have a possible fix and would love if you can confirm something for us, if you have time.

 

Edit a similar video and try to export.  See if you can reproduce the original problem.

If you can, try to select another photo or video.  Go back into editing the original video and try to export again.

Does it then work?

 

Appreciate all your help here.

 

-Peter

 

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