Lightroom CC 4.4 and 5.0 Crash Upon startup

Forum|Forum|4 years ago
November 23, 2021
1 reply
627 views

I cannot see what the issue is. The flash page displays, "Loading Preferences..." is displayed, and then it crashes, and I get a crash report dialog. I have sent so many of those, and yet have heard nothing in return. I wonder why there is even an email field.

Windows 10

Dell XPS 15

I have uninstalled and installed. I have uninstalled, removing preferences, and installed. The last version that worked for me was 4.3, and now I can't seem to find that to load again.

Windows

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Rikk Flohr_Photography

We would like to help diagnose your crash but we need more information. Click your Windows Start Button and type "winver" and copy the exact version of Windows you have installed on your machjine and paste it back here please.

Your crash reports indicate your crash is video-related. Also provide the current video card (s) available in Device Mananger and the current version of the driver software for each.

Thanks!

Rikk Flohr: Adobe Photography Org

J

Jon218895165bofAuthor

Participating Frequently

Edition Windows 10 Home
Version 20H2
Installed on ‎11/‎19/‎2020
OS build 19042.1348
Experience Windows Feature Experience Pack 120.2212.3920.0

Device name DESKTOP-J1VKRKR
Processor Intel(R) Core(TM) i7-4702HQ CPU @ 2.20GHz 2.20 GHz
Installed RAM 16.0 GB
Device ID AD8ACB6F-A42E-49E6-9AD2-268C3ACE8B65
Product ID 00325-80000-00000-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points