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Lightroom CC Crashing when clicking "presets"

New Here ,
Jul 26, 2018 Jul 26, 2018

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Hi! I have the Lightroom CC version 1.4 application.

Every time I go to select the "presets" option on my images, Lightroom immediately crashes. I can do everything else on it except click "presets".

This only started occurring yesterday when I updated the application!!  

I have read some comments saying unblock "Graphic Processor", however, this still hasn't helped!

Hopefully this all makes sense.

Thanks in advance!

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correct answers 1 Correct answer

Adobe Employee , Aug 02, 2018 Aug 02, 2018

Hi savannahm,

We're really sorry for all the hassle. We have identified this issue as a bug after the Lightroom CC 1.4 update. Our engineering team investigating a fix. In the meanwhile, please refer the available workaround to fix this issue for now.

Here's the link: Lightroom CC 1.4 crashes while opening the Presets panel

Regards,

Mohit

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Adobe Employee ,
Aug 02, 2018 Aug 02, 2018

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Hi savannahm,

We're really sorry for all the hassle. We have identified this issue as a bug after the Lightroom CC 1.4 update. Our engineering team investigating a fix. In the meanwhile, please refer the available workaround to fix this issue for now.

Here's the link: Lightroom CC 1.4 crashes while opening the Presets panel

Regards,

Mohit

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New Here ,
Jul 20, 2023 Jul 20, 2023

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Look we pay for that &#£@. O have the same problem.

If I click on the preset or the preferences menu the lightroom on pc crashes.

U 2 from the company talking #£@.

Give us link for a computer help what is a joke.

Shame on U and the Adobe who get the money but doing nothing.

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New Here ,
Jul 20, 2023 Jul 20, 2023

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The preset manager in mobile is a &£#p aswell as I can't delete more than 1 preset or a whole library. Honestly I fed up with U guys.

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Adobe Employee ,
Jul 20, 2023 Jul 20, 2023

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You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction. 

 

In the unlikely event the issue is the same, we will merge you back into the appropriate location. 

 

Thank you!

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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