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katip18
katip18
Participant
August 6, 2018
Question

Lightroom CC desktop app crashes when trying to upload presets

  • August 6, 2018
  • 1 reply
  • 489 views

When I press the "presets" button trying to add/download presets for Lightroom the app closes itself and I get an error note that Lightroom closed itself. It has done that every time for the past hour when I've been trying to press it and open the presets folder. I have closed my whole computer for about 5-10 minutes and then opened it up again but it didn't help at all. What should I do? Where the problem/error comes from? I have photos that I need to get edited for my clients so this is kind of an emergency ...

Moderator: Moved from Adobe Creative Cloud​ to Lightroom Classic CC — The desktop-focused app​

Mod: Moved to Lightroom CC — The cloud-based photo service

This topic has been closed for replies.

1 reply

M
MelissaLA88
Participating Frequently
August 7, 2018

Hi, Katip18,

We may need some more info here to try and help you. What are the specs on your machine? Is there any additional information in the error that pops up? Is Lightroom CC up to date? Have you tried any other troubleshooting?

katip18
katip18Author
Participant
August 16, 2018

And I forgot to say! When I had the free trial of Lightroom CC the same presets worked and there was no problem editing with them and everything worked how supposed to. After we purchased the Lightroom+Photshop package this prroblem came.

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