Lightroom cc not syncing to cloud

Forum|Forum|6 years ago
January 18, 2020
5 replies
534 views

Hi I have a problem that none of my photos are synching to the cloud. This is a new account with only a few hundred photos but it seems to have got stuck syncing. I have tried adding a flag to photos and rating them with stars.

If someone could help me with this it would be great as I really want to be able to use this but there is little point in continuing to pay for it if it dosen't work.

Sync

This topic has been closed for replies.

Theresa J

Community Expert

Do you get an error message? How do you know it has stopped syncing? Can you share a screen capture of what you see?

R

robertc66513504Author

Participating Frequently

No no errors just syncing to the cloud never completes

R

robertc66513504Author

Participating Frequently

One image synced on the 11 th Jan but none since then despite multiple attempts

Theresa J

Community Expert

Do you have a good internet connection for the MacBook?

R

robertc66513504Author

Participating Frequently

Yes it’s fine for watching films so I would have thought it should be fine for uploading photos

99jon

Legend

It will help us to answer your question if you could provide the exact version number you have installed and details of your operating system e.g.
• Windows 10 v1809, v1903; MacOS Mojave (10.14) Catalina (10.15)
• Lightroom v3.1; Lightroom Classic v9.1, Lightroom Mobile iOS v5.1, Lightroom Mobile Android v5.1
You can find this from your application menu:
Help >> System Info

R

robertc66513504Author

Participating Frequently

Lightroom version: 3.1 [ 20191126-2330-434c343 ] (Nov 27 2019)
NGL Version: 1.11.0.8
Operating system: macOS
OS Version: 10.15 [2]
Application architecture: x64
Computer model: MacBookPro16,1 / Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz
Logical processor count: 16
Processor speed: 2.3 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,540.6 MB (9.4%)
Virtual memory used by Lightroom: 3,442.5 MB
Memory cache size: 154.7 MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 9MB / 8191MB (0%)
Camera Raw real memory: 9MB / 16384MB (0%)
Displays: 1) 3584x2240

Graphics Processor Info: Metal: AMD Radeon Pro 5500M - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: success, wl: No, bl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/robclarke/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/robclarke/Pictures/Lightroom Library.lrlibrary

J

johanv71533205

Participant

I Don't get the foto's from the IMac to my iPhone

R

robertc66513504Author

Participating Frequently

Also it takes up my whole internet bandwidth when i try to sync