Lightroom CC Web & Mobile: An error occurred processing your best photos.

[edmundgall]

Hi Forum,

I've noticed that Lightroom CC Mobile's Best Photos technology preview has stopped working this week. Is this happening with anyone else?

On my Samsung Android tablet running Lightroom Android v4.0, tapping on Best Photos in any album/folder just displays the 'Analyzing Photos...' graphic for an extremely long time without any result.

On Lightroom for Web (on updated versions of both Firefox and Chrome browsers on a Mac), it displays more 'Analyzing ...' status messages (e.g. composition, depth of field, lighting) before failing with the following message (see attached screenshot).

I've tried disabling/enabling Tech Previews and discarding/creating Smart Previews, and trying it on folders with a few photos to those with many, all with the same result.

This always worked since it was first released. Thanks for any help.

Kind regards,

Edmund Gall

[selondon]

Hi Edmund, if you are still seeing the problem, the best place to for technical help is here..........

Lightroom CC for Mobile devices | Photoshop Family Customer Community

[edmundgall · Accepted solution]

Thanks selondon. Folks can see the following thread on Photoshop Family for additional responses: Lightroom CC Web & Mobile: An error occurred processing your best photos. | Photoshop Family Custome...

Kind regards,

Ed

[Broken Arrow Images]

I have tried "Best Photo" on different devices and Computers and still get the same error.