Lightroom (Cloud-Based) Presets Not Loading

[abi_2054]

Hi all,

I'm on V8.2 of Lightroom and I have the photography plan. I'm also running it on a MacBook Air. I've never had any issues until today. I'm on holiday in England trying to edit some photos and my presets won't load. I have uploaded a screen recording. When I try to use the recommended presets it says "Something Went Wrong. We weren't able to complete your request. Please try again later." and sometimes when I press retry, this prompt comes up immediately. other times it analyses and right as it's about to show me, the same prompt comes up.

I've followed the solutions from other posts. Everything is updated. I've reset my preferences three times. In LrC I've checked the "Show Partially Compatible Develop Presets", I deleted the app and reinstalled it, and I've restarted my Mac. I'm not sure what to call the following process but I held Shift and Option and went to the hidden library menu, went to the preset options but wasn't sure what to do from there other than look. Not sure if it's a Mac or Adobe issue, or if it's because I'm on the wifi of an English address, that shouldn't matter I'd say. 

[Claire H.]

Hi @abi_2054, Let me see if I can help! Can you please confirm if your images are HDR enabled? To prevent this issue, please try applying the preset and re-enabling the HDR button. Let us know if that works! ^CH

[abi_2054]

Hi Claire,

Thank you for your prompt reply. I've ticked a box that says "Enable HDR Editing By Default For HDR Photos". Not sure if it had an effect. the prompt still comes up about 90% of the time. the wifi is absolutely exceptional so I know it's not that

[BrettN]

Moving to Lightroom forums