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0xZYG
Participant
October 26, 2023
Question

Lightroom crash au lancement

  • October 26, 2023
  • 1 reply
  • 285 views

Bonjour,

 

Je ne peux pas lancer l'application Lightroom (version 7.0) : lorsque je le lance, le logiciel se démarre normalement mais à la seconde où il s'ouvre, il se ferme.

 

J'ai cherché à travers les disscussions / forums pour trouver une solution, mais aucune ne fonctionne. 

 

Mon Mac est à jour et mes logiciels également.

 

Les infos sur mon mac sont les suivantes: 

iMac (Retina 5K, 27 pouces, fin 2015)

4 GHz Intel Core i7 quatre cœurs

24 Go 1600 MHz DDR3

AMD Radeon R9 M395 2 Go

    This topic has been closed for replies.

    1 reply

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 26, 2023

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s?  Apple’s?

     

     

    Rikk Flohr: Adobe Photography Org
    0
    0xZYGAuthor
    Participant
    October 26, 2023

    There's no crash dialog, it just closes. 

    And I'm using the exact same email adress using my apps and the forum (same creative cloud account).

    So it's weird if you don't see anything 😕😕

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 26, 2023

    If you did not see a crash dialog, then Adobe has received no reports from you. 

     

    Have you checked your Apple logs? Contacted Apple support?

    Rikk Flohr: Adobe Photography Org
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