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karric69203441
karric69203441
Inspiring
October 15, 2018
Answered

Lightroom crashed and deleted all my files in it

  • October 15, 2018
  • 1 reply
  • 2431 views

Hi!

Last night LR crashed while I was trying to export a catalog for the first time.  In the process, it deleted all my LR files.  Is there a way to get them back??  I lost all my edits that way.  I have Backblaze, but I hear that is very time consuming to back up.  Is there a quicker fix??

Also anyone else had this happen?  I hope it doesn't do this again moving forward!

    This topic has been closed for replies.
    Correct answer Rikk Flohr_Photography

    I'm working on that right now.  Thank you!  I have actually never exported a catalog before.  Is there anything I can do to get my files back with all my edits?


    I suspect your edits aren't actually lost but rather that you've opened a different catalog after the crash. You will need to find your production catalog you were using before the crash and reopen it.  Search your hard drive for files ending in .LRCAT that have a last modified date of the day of the crash and open them to see if they are the correct catalog. Your edits should be located in that catalog.

    1 reply

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 15, 2018

    I am guessing you are using Lightroom Classic CC and not Lightroom CC (where this is posted). Lightroom CC doesn't have a catalog export function.

    Can you go to Help>System Info… and copy your version information and paste it here?

    Rikk Flohr: Adobe Photography Org
    karric69203441
    karric69203441Author
    Inspiring
    October 15, 2018

    Lightroom version: CC 2015.5.1 [ 1073342 ]

    License: Creative Cloud

    Operating system: Windows 8.1

    Version: 6.3

    Application architecture: x64

    System architecture: x64

    Logical processor count: 4

    Processor speed: 2.1 GHz

    Built-in memory: 12203.3 MB

    Real memory available to Lightroom: 12203.3 MB

    Real memory used by Lightroom: 956.9 MB (7.8%)

    Virtual memory used by Lightroom: 933.7 MB

    Memory cache size: 0.0 MB

    Maximum thread count used by Camera Raw: 4

    Camera Raw SIMD optimization: SSE2,AVX,AVX2

    System DPI setting: 120 DPI

    Desktop composition enabled: Yes

    Displays: 1) 1920x1080

    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:

    Intel(R) HD Graphics 5500

    Check OpenGL support: Passed

    Vendor: Intel

    Version: 3.3.0 - Build 10.18.10.4013

    Renderer: Intel(R) HD Graphics 5500

    LanguageVersion: 3.30 - Build 10.18.10.4013

    Application folder: C:\Program Files\Adobe\Adobe Lightroom

    Library Path: C:\Users\Karri\Pictures\2018\1006 - Cotton Mini Sessions\Warren Catalog\Warren Catalog.lrcat

    Settings Folder: C:\Users\Karri\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:

    1) Canon Tether Plugin

    2) Facebook

    3) Flickr

    4) Leica Tether Plugin

    5) Nikon Tether Plugin

    Config.lua flags: None

    Adapter #1: Vendor : 8086

    Device : 1616

    Subsystem : 6411028

    Revision : 9

    Video Memory : 0

    Adapter #2: Vendor : 1414

    Device : 8c

    Subsystem : 0

    Revision : 0

    Video Memory : 0

    AudioDeviceIOBlockSize: 1024

    AudioDeviceName: Speakers / Headphones (Realtek High Definition Audio)

    AudioDeviceNumberOfChannels: 2

    AudioDeviceSampleRate: 44100

    Build: LR5x102

    Direct2DEnabled: false

    GPUDevice: not available

    OGLEnabled: true

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