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Participant
October 20, 2024
Question

Lightroom crashes every time I select the "remove" tool

  • October 20, 2024
  • 1 reply
  • 412 views

This is the second time I've encountered this issue and not been able to find anyone with a fix. The first time I had this problem, I fixed it by deleting my entire lightroom library and re-uploading everything. For obvious reasons, I don't want to have to do that regularly.

 

Every time I'm editing a photo and click on the "remove" tool, lightroom crashes. I've cleared the cache, I've updated by app, I've updated my graphics drivers, I've updated my computer, I've restarted my computer, I've uninstalled and reinstalled Lightroom, and nothing changes. Without fail, the second I click on the remove tool, before I've even tried using it, the app freezes completely.

 

This isn't an ongoing permanent issue. It didn't happen when I first got Lightroom, and then it just randomly started happening one day. I tried to fix it for days and nothing worked, so I deleted everything, reuploaded, and it worked again. Now, it's back again. I don't want to go the nuclear route this time.

 

Using version 8.0 on Windows 10 Pro.

1 reply

Rikk Flohr_Photography
Community Manager
October 21, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

 

Rikk Flohr: Adobe Photography Org
Participant
March 24, 2025

Same to me, is crashing everytime I want to use remove tool with or without "ai".

Participant
March 24, 2025

Ok, it worked doing this:

  1. Turn off the Use Graphics Processor option.

    1. In Lightroom Classic, choose Edit > Preferences
    2. In the Preferences dialog, click the Performance tab.
    3. Deselect Use Graphics Processor.
    4. Relaunch Lightroom Classic.