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Lightroom crashes on open

Community Beginner ,
Jun 16, 2023 Jun 16, 2023

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Macbook Pro 21 - M1 Pro Ventura 13.4

 

Lightroom CC crashes on open, uninstalled, reinstalled, restarted, and cleared preferences.

No error message.

All other Adobe software is running fine; any help would be appreciated. 

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Adobe Employee ,
Jun 19, 2023 Jun 19, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 19, 2023 Jun 19, 2023

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No crash reports - I open the app, the startup window completes, the application opens, and then disappears immediately. No error message nothing happens. Have tried opening directly, through the CC app, and through a .raw file.

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Community Beginner ,
Jun 19, 2023 Jun 19, 2023

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Adobe Employee ,
Jun 19, 2023 Jun 19, 2023

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Please go to Help>System Info… and provide us the exact installed version number of your software. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 19, 2023 Jun 19, 2023

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It does not stay open long enough to do that. CC says up to date Version 6.4.

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Let's perform a clean reinstall as a diagnostic step.

 

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

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Done, exactly as instructed. The same crash from the video I posted; the splash page appears, and the app opens then disappears with no crash report.

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Thanks for attempting that. 

 

I was looking at Smit's post here on Lightroom Classic and was wondering if you are seeing something similar: https://community.adobe.com/t5/lightroom-classic-bugs/p-can-t-launch-the-most-recent-update-of-light... 

I realize that thread is about Classic but can you try resetting permissions on those mentioned folders?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

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Yes, checked that now and those folders already had read and write permissions.

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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I suspected that would be the case, but it was worth verifying. 

 

Let's get a copy of your console log. It should be in this location:  ~/Library/Application Support/Adobe/Lightroom CC/lrcc_console.log

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

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Attached the log and pasted the text into the reply. 
 
2023-06-20 11:02:21.481 Adobe Lightroom[1247:39791] Lightroom version: 6.4 [ 20230601-0912-70a59ed ] (Jun  1 2023)
2023-06-20 11:02:21.891 Adobe Lightroom[1247:39841] [branch.io] BNCPersistence.m(57) Warning: Failed to read 'io.branch/com.adobe.lightroomCC/io.branch.sdk.network_queue -- file:///Users/seanmorphy/Library/Application%20Support/': Error Domain=NSCocoaErrorDomain Code=260 "The file “io.branch.sdk.network_queue” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Users/seanmorphy/Library/Application Support/io.branch/com.adobe.lightroomCC/io.branch.sdk.network_queue, NSUnderlyingError=0x60000248e2b0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}.
objc[1247]: Class VFExporterMessageDelegate is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/Versions/A/CameraRaw (0x15e20c0d0) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/video_toolkit.agtoolkit/Contents/MacOS/video_toolkit (0x10fd30ba8). One of the two will be used. Which one is undefined.
objc[1247]: Class VFTools is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/Versions/A/CameraRaw (0x15e20c120) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/video_toolkit.agtoolkit/Contents/MacOS/video_toolkit (0x10fd30c48). One of the two will be used. Which one is undefined.
objc[1247]: Class VFExporter is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/Versions/A/CameraRaw (0x15e20c170) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/video_toolkit.agtoolkit/Contents/MacOS/video_toolkit (0x10fd30c98). One of the two will be used. Which one is undefined.
Objects orphaned in transit queue
{
 [ "status" ] = "notDone",
 [ "data" ] = LightUserData( 0x60000644a160 ),
 [ "selector" ] = "data",
}
{
 [ "status" ] = "done",
}
Objects orphaned in transit queue
{
 [ "status" ] = "done",
 [ "selector" ] = "data",
}
Objects orphaned in transit queue
{
 [ "status" ] = "done",
 [ "selector" ] = "data",
}
Objects orphaned in transit queue
{
 [ "status" ] = "done",
 [ "selector" ] = "data",
}

 

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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Thanks. I've passed this along to the engineers. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Jun 20, 2023 Jun 20, 2023

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One detail, pointed out by our dev - can you open the App from the Applications folder rather than the Creative Cloud App?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

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No, I get the same result from the video whether I open it from the CC app, the Applications folder on Mac, or by choosing a file and opening it with Lightroom.

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New Here ,
Jun 20, 2023 Jun 20, 2023

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We have just discovered that our computer labs have the exact same issue with Lightroom. Lightroom 6.4 is no longer available with our Shared Device Licenses. It is available as a Named License. Which is not suitable for our school's computer lab environment. You might want to check your license type. CC shared Device are down to 17 applications while Named have 24 available.

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Community Beginner ,
Sep 10, 2023 Sep 10, 2023

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LATEST

I would agree with this assesment for our lab enviroment but I currently have a named license and it still does not work. 

 

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New Here ,
Aug 15, 2023 Aug 15, 2023

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is there any updates on this? I have the same problem and it's killing me for the last few months. Please help..

 

I attached my console log file after crashing. There is no popup after the crash for crash report.

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Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

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Please provide your full system specifications. 

 

Thank you.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Aug 23, 2023 Aug 23, 2023

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Sorry for the late response 

 

The system running the program is 2020 M1 Macbook Pro (13 inch) running Ventura 13.5

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