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seanm2861900
seanm2861900
Participating Frequently
June 16, 2023
Question

Lightroom crashes on open

  • June 16, 2023
  • 2 replies
  • 1023 views

Macbook Pro 21 - M1 Pro Ventura 13.4

 

Lightroom CC crashes on open, uninstalled, reinstalled, restarted, and cleared preferences.

No error message.

All other Adobe software is running fine; any help would be appreciated. 

    This topic has been closed for replies.

    2 replies

    현
    현빈31646026jm22
    Participant
    August 15, 2023

    is there any updates on this? I have the same problem and it's killing me for the last few months. Please help..

     

    I attached my console log file after crashing. There is no popup after the crash for crash report.

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      August 15, 2023

      Please provide your full system specifications. 

       

      Thank you.

      Rikk Flohr: Adobe Photography Org
      현
      현빈31646026jm22
      Participant
      August 24, 2023

      Sorry for the late response 

       

      The system running the program is 2020 M1 Macbook Pro (13 inch) running Ventura 13.5

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      June 19, 2023

      We’ve reviewed the email address you use with this forum and find no crash reports in our system.

       

      Did you see a crash dialog?

      Do you use a different email address when filling out the crash report?

      Was the crash dialog Adobe’s?  Apple’s?

       

      Rikk Flohr: Adobe Photography Org
      seanm2861900
      seanm2861900Author
      Participating Frequently
      June 19, 2023

      No crash reports - I open the app, the startup window completes, the application opens, and then disappears immediately. No error message nothing happens. Have tried opening directly, through the CC app, and through a .raw file.

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      June 20, 2023

      Done, exactly as instructed. The same crash from the video I posted; the splash page appears, and the app opens then disappears with no crash report.


      Thanks for attempting that. 

       

      I was looking at Smit's post here on Lightroom Classic and was wondering if you are seeing something similar: https://community.adobe.com/t5/lightroom-classic-bugs/p-can-t-launch-the-most-recent-update-of-lightroom-classic/idc-p/13746935#M42982 

      I realize that thread is about Classic but can you try resetting permissions on those mentioned folders?

      Rikk Flohr: Adobe Photography Org
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