Lightroom crashes on Windows

Forum|Forum|7 months ago
August 11, 2025
1 reply
496 views

I work with LR latest version on a Asus Vivobook Pro (Windows).

after hardly a minute the program crashes. Even only by scrolling through images in grid view (local).

after a minute it comes online again but it keeps on crashing.

I also have Bridge installed. Scrolling through images gives no problems. Was thinking Nvidia GeForce RTX 4060 is root cause but crashing keeps happening even after shutting of GPU in LR settings.

Any ideas what causes this? have deleted and re-installed LR many times.

Windows

nikunj.m

Legend

Hi, thanks for reaching out, and we're sorry about the trouble!

Please go to the Help menu in Lightroom, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us.

Since when have you been experiencing this behavior?

Thanks,
Nikunj

PhotopetschAuthor

Known Participant

Lightroom-versie: 8.4 x64 [ 20250603-0500-10f89fb ] (Jun 2 2025)
NGL-versie: 1.41.0.11
WF-versie: 7.4 a9dfbad
VF-versie: 1.0.154
HIL-versie: 40501
CAI-versie: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH-versie: 5.2.3

Besturingssysteem: Windows 11
Versie besturingssysteem: Windows 11 Home (2009)
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Computermodel: ASUSTeK COMPUTER INC. ASUS Vivobook Pro 15 N6506MV_N6506MV / Intel(R) Core(TM) Ultra 9 185H
Aantal logische processors: 22
Processorsnelheid: 3,0 GHz
Beschikbaar fysiek geheugen voor Lightroom: 23996,9 MB
Fysiek geheugen gebruikt door Lightroom: 1122,1 MB (4,6%)
Virtueel geheugen gebruikt door Lightroom: 1337,4 MB
Cachegeheugengrootte: 353,7 MB

Interne Camera Raw-versie: 17.4 [ 2271 ]
Maximumaantal door Camera Raw gebruikte threads: 12
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 2MB / 9950MB (0%)

Weergave: 2880x1620
Dpi-instelling systeem: 192 dpi (hoge dpi-modus)
Donkere modus: Nee
Bureaubladcompositie ingeschakeld: Ja
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

GPU-info: DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (32.0.15.5597) - 8 GB
GPU-details: geladen: Ja, ondersteund: Ja, berekening: Ja, init: I4_GPU4, hard: success, soft: success, al: Ja, dl: Nee
Mediamogelijkheden van het besturingssysteem: true

Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom CC
Map Instellingen: C:\Users\pscha\AppData\Roaming\Adobe\Lightroom CC
Bibliotheekmap: C:\Users\pscha\AppData\Local\Adobe\Lightroom CC\Data

Problems occurred quite from the beginning

Sameer K

Community Manager

Thanks for adding the system info. I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Try these steps to get Lightroom to behave as expected:

In the System info you've shared, the drivers for the NVIDIA RTX 4060 Laptop GPU device are 32.0.15.5597, which can also be read as 555.97, which is slightly older. That may have caused the crash. The current version of Graphics drivers is 580.97 (12th August).

Please update to the latest version of GPU drivers from the Nvidia app and follow the troubleshooting steps here: https://adobe.ly/45yOliy

Let me know how it goes.

Thanks!

Sameer K
(Type '@' and type my name to mention me when you reply)

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