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Participating Frequently
August 6, 2023
Question

Lightroom crashing during startup

  • August 6, 2023
  • 1 reply
  • 822 views

Lightroom is crashing during startup. This is a corporate account on a MacBookPro (Apple M1 Pro)

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
August 7, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

 

Rikk Flohr: Adobe Photography Org
Participating Frequently
August 7, 2023

Hi Rick,

 

I use the same email, but there is no crash dialog. The crash is definitely Adobe's since the computer is working fine. I have attached a screen recording to show you how it fails to complete the startup.

 

 

Rikk Flohr_Photography
Community Manager
August 7, 2023

"The crash is definitely Adobe's since the computer is working fine. " This isn't necessarily true. 

If you launch the application from Finder>Applications>Adobe>Adobe Lightroom CC instead of launching via the Creative Cloud Desktop app, does it behave differently?

Rikk Flohr: Adobe Photography Org