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Jaime31522153zrbx
Participating Frequently
August 6, 2023
Question

Lightroom crashing during startup

  • August 6, 2023
  • 1 reply
  • 823 views

Lightroom is crashing during startup. This is a corporate account on a MacBookPro (Apple M1 Pro)

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    1 reply

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    August 7, 2023

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s?  Apple’s?

     

    Rikk Flohr: Adobe Photography Org
    J
    Jaime31522153zrbxAuthor
    Participating Frequently
    August 7, 2023

    Hi Rick,

     

    I use the same email, but there is no crash dialog. The crash is definitely Adobe's since the computer is working fine. I have attached a screen recording to show you how it fails to complete the startup.

     

     

    J
    Jaime31522153zrbxAuthor
    Participating Frequently
    August 14, 2023

    When you log in you should be seeing a choice between Personal/Institution. Do you see that?

     


    Hi,

     

    When I do that, it says that I have a "free account", and it says that "plan information is not available". This makes sense because I have an institutional account for a university that pays a premium for this service that doesn't work on an "institutional" account.  Then when I click on the on the app it crashes again, as it has in the past. This is a complete waste of my time.

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