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Eden27768415hyy4
Participant
January 2, 2023
Question

Lightroom crashing on Launch

  • January 2, 2023
  • 1 reply
  • 828 views

Lightroom keeps crashing and giving me the same error message.

 

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.5" clientVersion="4.8.0.5" applicationName="Adobe Lightroom" applicationVersion="6.1" build="20221207-0956-730bf3f" source="Windows-Client" crashType="n/a">
<time year="2023" month="1" day="2" hour="14" minute="6" second="9" timeoffset="600" timezone="AUS Eastern Daylight Time"/>
<user guid="45230f0d-0c0a-4c91-a497-9f315d0c3520"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-US" ram="16163" machine="11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz" model="Intel64 Family 6 Model 141 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3060 Laptop GPU" description="NVIDIA GeForce RTX 3060 Laptop GPU" driverDate="20220721000000.000000-000" driverVersion="31.0.15.1694" videoModeDescription="3840 x 1600 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2520&#38;SUBSYS_50E11558&#38;REV_A1&#92;4&#38;1498A8E3&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20220526000000.000000-000" driverVersion="30.0.101.2079" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9A60&#38;SUBSYS_50E11558&#38;REV_01&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_IN_PAGE_ERROR" exceptionCode="0xc0000006" instruction="0x00007FFAA62E162E">
<backtrace crashedThread="0">
<thread index="0">
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</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
324BB8B2-0A9D-4BD0-80D2-70FAB2DE99FB
</sessionId>
</crashreport>

"

 

I have uninstalled and reinstalled but the error keeps happening.

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
January 3, 2023

I'll help you figure this out. Please submit the crash report with your Adobe ID.

 

Before further troubleshooting, we must ensure you have all the data backed up locally or on the cloud.

You can log on to Lightroom Web (https://lightroom.adobe.com) to check and confirm everything is synced.

 

Try these steps:

  • Try opening Lightroom as an Administrator.
  • Log on to Lightroom Web (https://lightroom.adobe.com) & ensure everything is synced & backed up before you proceed further.

  • Go to the following location

    C:\Users\<Username>\AppData\Local\Adobe\Lightroom CC
    or
    Press Windows + R & type in the following - %localappdata%\Adobe\Lightroom CC\Data

 

  • You'll find a folder inside it with a long cryptic string of numbers and letters (for example: d1a4f88d2b534c7d91022136fd182532). Open that folder.
  • In the folder, delete all the files named Managed Catalog.[anything]. Also, delete the Previews.db file
  • Launch Lightroom.

 

Let me know how it goes,

Thanks!
Sameer K

C
CHRISTIAN27789890vv0l
Participant
January 3, 2023

Hello Sameer,

 

I'm having a similar issue, but when I click the Lightroom for web link, it says Lightroom is not available. Then, when I click to see the status page, it says everything is working fine. Could you provide some insight into why this may be happening?

 

Thank you,

Christian

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
January 3, 2023

Hey @CHRISTIAN27789890vv0l , I've checked your account & it is associated with an enterprise. The enterprise Admin manages your entitlements.
Lightroom Web is one of the optional services: https://helpx.adobe.com/enterprise/using/optional-services.html

 

You may try opening Lightroom Web with a different email to confirm this on a different machine.

Thanks!
Sameer K

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