Lightroom Desktop App V.8.0 freezes/crashes

Hello everyone,

I would like to ask for help. The Lightroom desktop app keeps crashing. I can open Lightroom and select an image. However, when I want to edit the image, the app freezes as soon as I open the editing panel. No crash report is displayed and the app can only be closed via the Task Manager.

I have already reinstalled the app. The graphics driver has been reinstalled and the “Use graphics processor” option has been tested on “Off”. The app itself was installed for the first time yesterday.

The hard disk and RAM were also tested for errors. However, according to the report, the results were error-free.

Lightroom version: 8.0 x64 [ 20241003-1027-def78b5 ] (Oct 3 2024)

NGL-Version: 1.39.0.9

WF-Version: 7.0 f8231en

VF version: 1.0.150

HIL version: 40501

CAI version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

PH version: 5.0

Operating system: Windows 10

Operating system version: Windows 10 Pro (2009)

Application architecture: x64

System architecture: x64

Computer model: Micro-Star International Co., Ltd. MS-7C91 / AMD Ryzen 7 5800X 8-Core Processor

Number of logical processors: 16

Processor speed: 3.8 GHz

Integrated memory: 32694.0 MB

Physical memory available for Lightroom Memory available for Lightroom: 32694.0 MB

Physical memory used by Lightroom Memory used by Lightroom: 1493.6 MB (4.5%)

Virtual memory used by Lightroom: 3904.3 MB

Cache memory size: 301.2 MB

Internal Camera Raw version: 17.0 [ 2043 ]

Maximum number of threads used by Camera Raw: 9

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Virtual memory in Camera Raw: 252MB / 16347MB (1%)

Monitors/display devices: 1) 1920x1080, 2) 1920x1080

DPI setting of the system: 96 DPI

Dark mode: No

Desktop composition enabled: Yes

Input types: Multitouch: No, integrated touch input: No, integrated pen: No, external touch input: No, external pen: No, keyboard: No

GPU information: DirectX: NVIDIA GeForce RTX 4070 Ti SUPER (32.0.15.6614) - 15.5 GB

Graphics processor data: loaded: Yes, Supported: Yes, Computing: Yes, Init: I4_GPU4, Hardware: success, Software: success, al: Yes, dl: No

Media capability of the operating system: true

Application folder: C:\Program Files\Adobe\Adobe Lightroom CC

Settings folder: C:\Users\kingsgun\AppData\Roaming\Adobe\Lightroom CC

Library folder: C:\Users\kingsgun\AppData\Local\Adobe\Lightroom CC\Data

If you need any more information, please let me know. Perhaps someone can help me further.

With kind regards

Matthias