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Lightroom Downloader finds files that were deleted but cannot download them because they don't exist

Community Beginner ,
Jul 31, 2023 Jul 31, 2023

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When I use the Lightroom Downloader, the report lists many files with the message "Requested download not found" (translated from the German version). Besides these files are stated as "type: video", which is not correct. When I search for these files, I find that they are photos that have been deleted. I still find them on my memory card, but not in Lightroom, and I remember that I deleted them deliberately. So there must be records in the database without content, and they become more and more over time. How can I delete these records? And how does it happen? I assume that it happens when I quit Lightroom while the upload hasn't finished, which can occur due to slow internet speed when I can't wait for the upload to complete. Or when I delete photos while others are still uploading, which is a normal behavior.

Lightroom 6.4 on macOS 11.7.8

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Adobe Employee ,
Aug 01, 2023 Aug 01, 2023

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If you go to https://lightroom.adobe.com and view the account what does the cloud say about these phantom files?  Do they show up in the Sync Issues album? 

LightroomWebSyncIssues.png

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Aug 01, 2023 Aug 01, 2023

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No, there is no such album:
Bildschirmfoto 2023-08-01 um 18.59.58.png

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Adobe Employee ,
Aug 01, 2023 Aug 01, 2023

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Do you see them in LrWeb's Deleted folder?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Aug 01, 2023 Aug 01, 2023

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No, they are not in the Deleted folder.

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Adobe Employee ,
Aug 01, 2023 Aug 01, 2023

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Thanks for reporting back. I will advise the Downloader team. Just as an FYI, your OS is getting to be old and will likely be deprecated in a couple of months if past history is any indication. Are you able to update?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Aug 01, 2023 Aug 01, 2023

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Thanks for the advice! I cannot update my OS on the old hardware, that's a pity. I will wait as long as possible and then buy a new Mac.

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Community Beginner ,
Jan 03, 2024 Jan 03, 2024

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I've having same issue with Lightroom Downloader Version 1.0.5-20220504.116-64f8d2b on MacOS 14.2.1 (Sonoma).   LR is version 7.    I deleted thousands of iPhone photos (that are already stored in Apple Photos) ahead of using the Downloader;  I permanently deleted the photos; web view and app both show 0 deleted.   

 

Both the app and the web view agree that sync is complete and that there are 38053 photos using 488.3 GB.  

 

However when I run Downloader,  it reports

 

Your Lightroom account contains 46,841 photos, 359 videos, 10,089 deleted photos, and 170 deleted videos totaling 562.5 GB. Choose a download destination that has enough free space to hold these files

 

I haven't tried downloading yet, I have to clear some space locally, I'm assuming it will proceed and at the least download the files I have not deleted. 

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