Lightroom face detection not working

[EL-1152]

I enable the people view in lightroom and it didn't work, so I disabled the people view and enabled it again and it's still not working. Any suggestions? I tried restarting my computer and quitting lightroom.

[Srishti Bali]

Hi @EL-1152

Thanks for reporting this and sorry to hear you’re running into issues with People view. To help us investigate this further, could you please share a few more details?

• System info from Lightroom's help menu and copy-paste here

• Whether this happens with all photos or only certain albums

• Approximately how many photos are in your library

• Did face detection ever work for you previously, or is this the first time you’re trying it?

In the meantime, please try these steps:

• Make sure Lightroom is updated to the latest version.
• Go to Lightroom > Preferences > General and toggle People View off, restart Lightroom, then turn it back on.
• Sign out of Lightroom, restart your system, then sign back in.
• If you’re using a VPN or firewall, please disable it temporarily and test again.
• Try enabling People view on a small test album to see if faces start appearing there.

Once you share the details above, we’ll be happy to take a closer look and help you get this working.

Regards,

Srishti

[EL-1152]

Lightroom version: 9.1 x64 [ 20251204-1659-82a72fd ] (Dec 4 2025)
NGL Version: 1.42.0.5
WF Version: 8.1 c099553
VF Version: 1.0.164
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2.3
Adobe GSDK Version: 1.4.0.171
CR Version: 29.5.0.202509162212_6e7a997

Operating system: macOS
OS Version: macOS 15.4.1 (24E263)
Application architecture: x64
Computer model: MacBookPro16,3 / Intel(R) Core(TM) i5-8257U CPU @ 1.40GHz
Logical processor count: 8
Processor speed: 1.4 GHz
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,997.0 MB (12.1%)
Peak memory used by Lightroom: 2,137.0 MB
Memory cache size: 3,708.6 MB

Internal Camera Raw version: 18.1 [ 2420 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 527MB / 6144MB (8%)

Display: 2880x1800
Dark Mode: Yes

Graphics Processor Info: Metal: Intel(R) Iris(TM) Plus Graphics 645
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: fail_insufficient_memory, al: No, dl: No
OS Media Capability: true

This happens to all photos and face detection never worked when I tried

[Jim Wilde · Accepted solution]

One thing to be aware of is that a specific unnamed face will only appear in the People view if there are at least 5 instances of that face in the catalog. 

To test that the People analysis is working, find a photo that has a face or faces that are clearly identifiable, then click on the Keyword (Tag) icon at the bottom of the right-hand vertical toolbar. If the analysis has worked you should see a "People" section at the top of the Keyword panel, like this:

If you do see unnamed faces you can add the name in that panel, after which that named face should then appear the next time you invoke the People view.

[EL-1152]

Thank you Jim Wilde, it worked for me appreciate it

[EL-1152]

Ok I can add people in the keyword section, but I still can't edit an individual with masking option

[Jim Wilde]

That sounds like a completely different and unrelated problem. I suggest you start a new thread explaining the issue in more detail.