Inspiring

Question

Lightroom for iPad 9.5.0 - captions delete as I add them

Forum|Forum|1 year ago
August 22, 2024
3 replies
1038 views

I'm not overly impressed with the new 9.5.0 release for iPad OS. I've found a few bugs, but the one that's driving me nuts involves disappearing captions. It actually happens as I type - sometimes I'm adding something to an existing caption, in which case the old caption may fully or partially disappear, but other times the caption disappears *as I'm typing it in for the first time*. I'll be in the middle of typing, and then I'll notice the last few words are gone. These captions are very, very important for me, in efforts to record critical info from archaeological sites and museums. I also notice that when I used to tap inside the Caption field before the update, it would highlight the entire existing caption (if one existed), and I'd use the right arrow to have the cursor placed at the very end. Extremely convenient. Now, I tap in that field and the cursor just winds up where I placed it. God forbid I should use the 'end of line' key command, because that will throw me into another photo (actually I haven't even tried that since the app updated and this other bug reared its ugly head, because ... busy).

What might be going on here? I suspect nothing can be done, if it's truly a bug. That kind of terrifies me, since Adobe is really awful about fixing bugs, sometimes taking years to come back around to something (e.g. the whole tiny cursor outline from the days of low resolution monitors, which disappeared in high resolution).

Any help would be great.

I'm obvious using iPad OS 17.5.1, which is the most current version, and I've already indicated that I'm running Lightroom 9.5.0, which seems to be the most current version available.

iPadOS

J

joshua_0749

Participant

It's May 2025, and this issue still doesn't seem fixed. Extremely frustrating. Fix this issue Adobe!

I

Incredible_innovator1549

Participant

It's happening to me as well on my iPad and it started with the last update. To reproduce, go to a new photo, type a few characters, wait for a small duration (variable but typically <1 second), the app deletes all entered characters. Then the Caption field works as expected.

Note that once it has deleted the characters, this behaviour never happens again, even if you switch photos and return to the photo. And even if you close and restart the app. It's as if the caption field on the ipad triggers a syncs with the cloud (which takes up to a second) and then overwrites the text typed in the interim with a blank field and sets an invisible status. Except that the behaviour occurs even in flight mode with no internet connection. I'm using the on screen keyboard and none of the keyboard settings (e.g. Predictive Text) have any effect on this behaviour.

The code for the field changed recently as it is now unfortunately set to 'Title Case' - if you have Auto-Capitalisation turned on in settings then it incorrectly capitalises every word rather than only the first word (Sentence Case) which was the correct behaviour that existed in all previous versions.

The Caption field is very important and this bug is very frustrating when trying to use Lightroom iPad. i hope this information helps you track down and correct it.

Ipad: A1980

iPadOS 18.0 (22A3354)

v. 9.5.1 D7C51B/165

ACR: 16.5 (1953) • WF: 6.5 • VF: 1.0.141.1 •

CSDK: 9.8.2399

C

Chapps-LAAuthor

Inspiring

My experience is a little different from yours. It *always* happens to me when new text is entered into these fields. Doesn't matter if you're returning to edit the field, the new characters will delete in one to several seconds. I can stay in the field and I *may* get an opportunity to redo and finish the edit, but if I wait too long, the text will erase again. VERY frustrating, as I'm heavily dependent on these fields.

C

Charlie.D

Community Manager

Hello @Chapps-LA

Code was refactored in this area recently, as you noticed. I can reproduce the difference in behavior regarding where the cursor is placed. It sounds like you are using an external keyboard -- if you want to jump to the end of the text, try down arrow (or up arrow to move forward). Depending on how long your text is, you may need to press Down/Up more than once.

Regarding disappearing text or missed text entry, I cannot reproduce. I have tried both with and without a physical keyboard, on various iPad models. I have tried very long text, rapid keystrokes, etc. Can you elaborate on your hardware setup and other details?

What iPad model do you have? (and are you running iOS version 17.5.1. or 17.6.1?)
What kind of keyboard are you using? I'm using Apple's proprietary "Magic Keyboard" cover with trackpad
Are the words you are typing understood by spellchecking, or does iOS seem to auto correct spelling at times?

Could you possibly share a screen recording? This might help us understand how to reproduce the behavior you see. Here is a how-to: https://support.apple.com/en-us/102653 If you prefer to share privately, or have trouble attaching video to a message here, just click on my user name and send me a private message, and I will respond with advice on how to privately share a screen recording.

Edit: Also, please enable "Show touches" in the Lightroom App Settings, in the Input menu. This helps us see your screen taps.

Thanks for reaching out to us!

jchriscook1

Participant

I'm reporting the same thing. Very frustrating. You start typing something and then it disappears. Both the title and the caption fields. Using an iPad, but it also happens on my iPhone.

jchriscook1

Participant

Update - I updated to iOS 18 and the problem was not fixed.

I have noticed that when I pause the sync, I can caption without a problem.

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