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苏
苏钦5FA3
Participant
July 19, 2021
Resuelto

Lightroom for iPad cannot use premium features after in-app purchase

  • July 19, 2021
  • 1 respuesta
  • 500 visualizaciones

Hi,

I am using the latest Lightroom for iPad in my iPad pro iPadOS15.

And I have subscribed the lightroom premium features in appstore, but when I use one of them, the lightroom just tells me that I need to upgrade premium.

While I follow the upgrade procedure, the lightroom tells me that I already have a subscription.

 

I've tried everything I can do:

  • double check the Adobe ID account and Apple ID (the same email address)
  • recover purchase (no purchase is recovered)
  • unsubscribe and re-subscribe
  • log-out and log-in (lightroom account and apple id)
  • reboot the iPad

But none of this helps.

 

I hope someone can help me with this! Appreciate!

Este tema ha sido cerrado para respuestas.
Mejor respuesta de greule

I've just sent you a private forum message with the Adobe-id which you should use. hope this helps, Guido/ Lr Mobile QE

1 respuesta

greule
greuleRespuesta
Inspiring
July 19, 2021

I've just sent you a private forum message with the Adobe-id which you should use. hope this helps, Guido/ Lr Mobile QE

    苏
    苏钦5FA3Autor
    Participant
    July 19, 2021

    Thanks a lot!

    With your message, I finally figure out what is the problem.

    I firstly sign up the lightroom with google account and purchased premium with apple, but 'sign up with google' is no longer available in my iPad, so I switch to sign up with apple. However, the apple uses a different email for me. That's the problem!

    greule
    greule
    Inspiring
    July 20, 2021

    Glad that its working for you now.

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