I have a problem with Lightroom Mobile: I can't use the direct import feature. When I connect my Lightning to SD adapter to the iPad, the Import from Camera Device option in the Add Photos menu remains grayed out. I know the adapter itself works properly because I can import photos into the system camera roll without any issues whatsoever.
My configuration: Lightroom Mobile 5.3.1, iPadOS 13.6 running on iPad Pro 2017, Apple Lightning to SD adapter. My cameras: Panasonic Lumix GX8 and GX85.
I would be grateful for any assistance, because this seriously breaks my workflow (I usually import and sort photos on my iPad before editing them on my desktop PC).
Charlie.D • Adobe Employee, Aug 10, 2020Aug 10, 2020
Hello, Please check iOS Settings.app > Privacy > Files and Folders > Lightroom and see if that button is On. If you see two settings, try turning both Off and then back On. This should help consolidate this back into the one expected setting.
Thank you for the helpful response - I was having the same problem with my iPhone, which did not detect connected devices (in contrast to my iPad, which did). I tried restarting the iPhone, toggling options under Lightroom in the main settings menu and even deleting and reinstalling Lightroom Mobile, to no effect.
After reading your reply, I checked the Privacy settings and there it was - Lightroom was not allowed to access Files. Toggling the setting to On solved the problem.
Also thanks to ShovelKnight - I decided to take a look at the forums before I contacted Adobe support, and it paid off. I hope your problem has also been solved.