Lightroom in-app Camera not launching in OnePlus 11R

[Balasubramani32337808jybl]

Dear team,

I'm using one plus 11r with Android 13 and light room app version 8.5.2.

When I try to launch camera from the app, it doesn't open. It shows black screen with camera icon on it. And i have tried the following:

1. Clear the cache and data

2. Verified the camera permission.

3. Restarted the phone.

After all of this, same issue.

[Sameer K]

Hey, @Balasubramani32337808jybl. I've tried this on a OnePlus 11 & 11R, and both worked normally

You've tried some troubleshooting steps. Try this:
1 - Set up a guest user account in your device settings.

2 - Install Lightroom in the new guest account & check how it goes.

If this still does not work, please record your screen & share the video with us. Thanks!

Sameer K

[Balasubramani32337808jybl]

Hi sameer,

I have tried it, not working, Even reinstallation also.

Please find the attachment.

[Sameer K]

Hey! Please send the Diagnostic logs for Lightroom.

1 - Click on the menu button (three lines) > tap & hold the grey LR icon at the top.
2 - Click on Send Feedback > 'Generating logs, please wait to finish > send this to me via email
at - Sameerk@adobe.com 
Include your Adobe ID & device name in the subject line for the email.

Thanks!
Sameer K

[Balasubramani32337808jybl]

Log shared via a mail

[Balasubramani32337808jybl]

Hi sameer,

Any update.

[Sameer K]

I've shared the info with the team. We'll update here once we hear back.

Thanks for your patience.
Sameer K

[Balasubramani32337808jybl]

Hi sameer, 

Any update?

[Ydv_Puran7804]

Hi Sameer,

I too facing same lightroom camera issue in my Oneplus 11R. Selfie camera is working but back camera is not working. I have tried all the troubleshooting steps and nothing helped me. Kindly forward all these complaints to your team and find a fix ASAP. I will also send the Diagnostic logs as mentioned above.

[Ragul K R]

Hi Sameer,

I too facing same lightroom camera issue in my Oneplus 11R. Selfie camera is working but back camera is not working. I have tried all the troubleshooting steps and nothing helped me. Kindly forward all these complaints to your team and find a fix ASAP. I will also send the Diagnostic logs as mentioned above.

[Maddy35]

I have Lightroom mobile premium installed in my Oneplus 11r. I have all the permissions granted for the application, But the camera in the Lightroom Mobile is not working/opening. please help. I've tried reinstalling, restarting but it's still not working.

[Sameer K]

Hey, @Maddy35. Welcome to the Lightroom Community. I've merged your post to an existing thread for similar reports.

Please go through the above shared steps & if nothing helps do the following steps:

1 - Record your screen using another 3rd party camera application and check if that works.

2 - Click on the menu button (three lines) > tap & hold the gray LR icon at the top.
3 - Click on Send Feedback > 'Generating logs, please wait to finish > send this to me via email
at - Sameerk@adobe.com 
Include your Adobe ID & device name in the subject line for the email.

Thanks!
Sameer K

[Shreyash36456548v81d]

Guys any update about this ??

[ru_na5757]

OPPO RENO 10 Pro 5Gにおいてカメラ使用不可です。
カメラを起動すると、真っ黒の画面の中にカメラのアイコンが中央に表示されるが、何も映っていない状態。
再起動、アプリの再インストールも試したが、変化なし。
端末情報：oppo reno 10 pro 5g 

　　　　　モデル A302OP

Android バージョン 14

バージョン番号 A302OP_14.0.0.605(EX01)

ベースバンドバージョン Q_V1_P14, Q_V1_P14

カーネルバージョン 5.4.254-qgki-gce6ae8a80a9d

ハードウェアバージョン A302OP_11

 

[Ydv_Puran7804]

Dear team,

I'm using one plus 11r with Android 13 and light room app version 10.1.0

When I try to launch camera from the app, it doesn't open. It shows black screen with camera icon on it. And i have tried the following:

1. Clear the cache and data

2. Verified the camera permission.

3. Restarted the phone.

After all of this, same issue.

[Double posts merged by moderator. Please do not copy and repost somebody else's message]

[Ydv_Puran7804]

I too facing  lightroom camera issue in my Oneplus 11R. Selfie camera is working but back camera is not working. I have tried all the troubleshooting steps and nothing helped me.