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Participant
September 17, 2023
Question

Lightroom in-app Camera not launching in OnePlus 11R

  • September 17, 2023
  • 4 replies
  • 1624 views

Dear team,

I'm using one plus 11r with Android 13 and light room app version 8.5.2.

 

When I try to launch camera from the app, it doesn't open. It shows black screen with camera icon on it. And i have tried the following:

1. Clear the cache and data

2. Verified the camera permission.

3. Restarted the phone.

 

After all of this, same issue.

4 replies

Ydv_Puran7804
Participant
February 5, 2025

 

 

I too facing  lightroom camera issue in my Oneplus 11R. Selfie camera is working but back camera is not working. I have tried all the troubleshooting steps and nothing helped me.

Ydv_Puran7804
Participant
February 5, 2025

Dear team,

 

I'm using one plus 11r with Android 13 and light room app version 10.1.0

 

 

 

When I try to launch camera from the app, it doesn't open. It shows black screen with camera icon on it. And i have tried the following:

 

1. Clear the cache and data

 

2. Verified the camera permission.

 

3. Restarted the phone.

 

 

 

After all of this, same issue.

 

[Double posts merged by moderator. Please do not copy and repost somebody else's message]

Participant
September 14, 2024

OPPO RENO 10 Pro 5Gにおいてカメラ使用不可です。
カメラを起動すると、真っ黒の画面の中にカメラのアイコンが中央に表示されるが、何も映っていない状態。
再起動、アプリの再インストールも試したが、変化なし。
端末情報:oppo reno 10 pro 5g 

     モデル A302OP

Android バージョン 14

バージョン番号 A302OP_14.0.0.605(EX01)

ベースバンドバージョン Q_V1_P14, Q_V1_P14

カーネルバージョン 5.4.254-qgki-gce6ae8a80a9d

ハードウェアバージョン A302OP_11

Sameer K
Community Manager
Community Manager
September 19, 2023

Hey, @Balasubramani32337808jybl. I've tried this on a OnePlus 11 & 11R, and both worked normally

You've tried some troubleshooting steps. Try this:
1 - Set up a guest user account in your device settings.

2 - Install Lightroom in the new guest account & check how it goes.

 

If this still does not work, please record your screen & share the video with us. Thanks!

Sameer K

Participant
September 21, 2023

Hi sameer,

I have tried it, not working, Even reinstallation also.

Please find the attachment.

Sameer K
Community Manager
Community Manager
September 21, 2023

Hey! Please send the Diagnostic logs for Lightroom.

1 - Click on the menu button (three lines) > tap & hold the grey LR icon at the top.
2 - Click on Send Feedback > 'Generating logs, please wait to finish > send this to me via email
at - Sameerk@adobe.com 
Include your Adobe ID & device name in the subject line for the email.

Thanks!
Sameer K