Lightroom IOS Premium Activation

Forum|Forum|8 years ago
December 1, 2017
15 replies
6522 views

I am trying to activate the premium features on my Lightroom mobile app for IOS and keep getting a message saying "Unable to Complete Purchase." How do I solve this issue?

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Hojowameeat

Participant

I downloaded Lightroom today and attempted to purchase premium on my iPad. After going through the App Store purchase dialogue box, there was a network error and I had to force quit Lightroom.

Though it shows on my account that I have Lightroom CC Premium, I cannot get it to register in my app (I am trying to edit raw files). When I try to restore purchases, I get a screen that say “unable to complete purchase”. I have tried logging out and logging back in, force quitting the app, uninstalling and reinstalling the app from the AppStore, restarting my iPad, upgraded to the latest iOS version, and nothing will fix it.

greule

Community Manager

Have you tried to sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

-Guido/ Lr Mobile QE

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Hojowameeat

Participant

Logging in and out of the AppStore worked!

Thanks!

kumar18527926

Participant

Hi there, I have exactly the same proble...is there any way to resolve this issue??

greule

Community Manager

Hi, did you purchase the Lr Subscription on a different device? Could you try to re-sign-in via the app store.

Here are the steps:

sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

-Guido/ Lr Mobile QE

michalp28946300

Participant

Hi, me too, stuck on 'Unable to complete purchase' screen... How can I buy subscription for premium features other way? I don't wont plan for desktop Lightroom, I just want to used declared premium features - edit raw photos from my DSLR on my iPhone. I have valid card, payments are going ok, two adobe accounts, reinstalled app, restarted phone... PLEASE HOW CAN I BUY THE PREMIUM FEATURES, I NEED IT! Thanks a lot for answers

greule

Community Manager

Hi Michal. I've just send you a private message. - Guido/Lr Mobile QE

greule

Community Manager

Have you tried to force quit and restart Lt Mobile?

If that won‘t help could you send us a diagnostic log which can be triggered via Lr Mobile settings (top left Lr icon)-> Help&Support and here long tab the „Access our Support Forum“-entry. A diagostic log should be generated and attached to your local mail client.

Hope this helps to get a clue about your issue.

Guido/Lr Mobile QE