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tylerg1991
tylerg1991
Participant
December 1, 2017
Question

Lightroom IOS Premium Activation

  • December 1, 2017
  • 15 replies
  • 6522 views

I am trying to activate the premium features on my Lightroom mobile app for IOS and keep getting a message saying "Unable to Complete Purchase." How do I solve this issue?

This topic has been closed for replies.

15 replies

R
Ric19
Participant
November 3, 2019

[now working]

kubas42662183
kubas42662183
Participant
July 6, 2019

I have the same problem. Could I also ask you to send instructions on how to solve this problem? Thank you

greule
Community Manager
greuleCommunity Manager
Community Manager
July 6, 2019

Hi Kuba S. I've just fixed your account. Let me know if it's working again. -Guido/ Lr Mobile QE

kubas42662183
kubas42662183
Participant
July 6, 2019

Thank you very much, everything works as it should. =)

naitommy
naitommy
Participant
July 5, 2019

Same here

I am trying to activate the premium features on my Lightroom mobile app for IOS and keep getting a message saying "Unable to Complete Purchase. When I click restore purchases, the circle starts circling but nothing happens.

miracle842004_4654869
miracle842004_4654869
Participant
July 5, 2019

Hi, I had a chat with adobe rep. The $4.99 plan through i-tunes is discontinued, and you have to buy a new $9.99 plan through adobe. There is a 7 day free trial too.

J
JulianBlau
Participant
August 4, 2018

Having the same issue. I have tried signing out and signing in. And doing it with the apple ID signing renewal solution. It hasn't worked so far. Also tried restarting my iPad

greule
Community Manager
greuleCommunity Manager
Community Manager
August 6, 2018

Hi Julian, I've just send you a private message with some instructions. It looks like that you are signed in with a different adobe-id. - Guido/ Lr Mobile QE

miracle842004_46548691
miracle842004_46548691
Participant
July 4, 2019

I am having the same exact issue. When I click restore purchases, the circle starts circling but nothing happens. My subscription is through Apple and is active, but the Lightroom mobile app says it expired. I tried deleting the app, turning my phone off and on, reinstalling the app. Still the same issue. Please help

F
frankd17481734
Participant
August 3, 2018

Same problem here.

tried everything with no luck

greule
Community Manager
greuleCommunity Manager
Community Manager
August 3, 2018

Hi Frank,

Could you try a "Restore Purchases" via the Lr Mobile settings, which can be triggered via the top left Lr-icon in albums view and when you then tab on the first account-entry.

If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.

Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials.  Hope this helps. - Guido/ Lr Mobile QE

F
frankd17481734
Participant
August 3, 2018

It worked

Thanks so much!

Frank

J
jorgem69134000
Participant
April 22, 2018

It’s not working for me either.

Anyone have any input? I’ve tried the things mentioned above.

greule
Community Manager
greuleCommunity Manager
Community Manager
April 23, 2018

Hi Jorge, I've just send you a private message. - Guido/ Lr Mobile QE

kingfarouqq
kingfarouqq
Participant
April 28, 2018

Send to me too pleasee.. im having the same problem  

deadelia
deadelia
Participant
April 13, 2018

nothing worked :/ where to send the diagnostic log?

greule
Community Manager
greuleCommunity Manager
Community Manager
April 17, 2018

Hi Adelia/Marc. I've just send you both a private message with instructions.

Let me know if it's working for you. - Guido/ Lr Mobile QE

M
Marc nuttelmann
Participant
April 11, 2018

Same Problem here!

L
louis-andréb46968006
Participant
April 10, 2018

Same problem , please help !!! Thank you very much

greule
Community Manager
greuleCommunity Manager
Community Manager
April 11, 2018

Hi. I've just send you a private message with instructions.  - Guido/ Lr Mobile QE

A
andersworup
Participant
April 8, 2018

Can't activate the subscription for Lightroom for iOS. Have tried both restarting and restore purchases. Quite disappointed with this.

greule
Community Manager
greuleCommunity Manager
Community Manager
April 9, 2018

Have you tried to sign-out via iOS settings and restart the Lr purchase?

  1. Sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again. Once prompted, sign-in with the Apple-id and finish the process with final OK confirmation.
  2. In addition run a "Restore Purchases" from the Lr Mobile settings.

Let me know if that helps.

-Guido/ Lr Mobile QE

A
andersworup
Participant
April 9, 2018

It works! Thank you. It was the part with sign-out via ios settings and then go into lightroom and start over the purchase-proces that made it work.

I made the mistake of sign-in right away in the ios settings before.

Do you know why people have this problem? It seems kind of strange.

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