Lightroom IOS Premium Activation

[tylerg1991]

I am trying to activate the premium features on my Lightroom mobile app for IOS and keep getting a message saying "Unable to Complete Purchase." How do I solve this issue?

[greule]

Could you try to open up the Lr mobile settings via the top left Lr-icon and choose “Restore Purchases“.

Let me know if that helps.

Guido/Lr Mobile Qe

[alessandrob76410768]

same problem, but it doesnt work...

last month I did it and it worked with “Restore purchase“

what can I do no?

[alessandrob76410768]

Help me please! Since 2 days I am trying EVERYTHING

[greule]

Have you tried to force quit and restart Lt Mobile?

If that won‘t help could you send us a diagnostic log which can be triggered via Lr Mobile settings (top left Lr icon)-> Help&Support and here long tab the „Access our Support Forum“-entry. A diagostic log should be generated and attached to your local mail client.

Hope this helps to get a clue about your issue.

Guido/Lr Mobile QE

[alessandrob76410768]

Sent the diagnostic by email

hope it helps for solving this problem

[Ignacio B.]

This should be solved by now.

[michalp28946300]

Hi, me too, stuck on 'Unable to complete purchase' screen... How can I buy subscription for premium features other way? I don't wont plan for desktop Lightroom, I just want to used declared premium features - edit raw photos from my DSLR on my iPhone. I have valid card, payments are going ok, two adobe accounts, reinstalled app, restarted phone... PLEASE HOW CAN I BUY THE PREMIUM FEATURES, I NEED IT! Thanks a lot for answers

[greule]

Hi Michal. I've just send you a private message. - Guido/Lr Mobile QE

[kumar18527926]

Hi there, I have exactly the same proble...is there any way to resolve this issue??

[greule]

Hi, did you purchase the Lr Subscription on a different device? Could you try to  re-sign-in via the app store. 

Here  are the steps:

sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

-Guido/ Lr Mobile QE

[Hojowameeat]

I downloaded Lightroom today and attempted to purchase premium on my iPad.  After going through the App Store purchase dialogue box, there was a network error and I had to force quit Lightroom.

Though it shows on my account that I have Lightroom CC Premium, I cannot get it to register in my app (I am trying to edit raw files).  When I try to restore purchases, I get a screen that say “unable to complete purchase”.  I have tried logging out and logging back in, force quitting the app, uninstalling and reinstalling the app from the AppStore, restarting my iPad, upgraded to the latest iOS version, and nothing will fix it.

[greule]

Have you tried to sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

-Guido/ Lr Mobile QE

[Hojowameeat]

Logging in and out of the AppStore worked!

Thanks!

[andersworup]

Can't activate the subscription for Lightroom for iOS. Have tried both restarting and restore purchases. Quite disappointed with this.

[greule]

Have you tried to sign-out via iOS settings and restart the Lr purchase?

1. Sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again. Once prompted, sign-in with the Apple-id and finish the process with final OK confirmation.
2. In addition run a "Restore Purchases" from the Lr Mobile settings.

Let me know if that helps.

-Guido/ Lr Mobile QE

[andersworup]

It works! Thank you. It was the part with sign-out via ios settings and then go into lightroom and start over the purchase-proces that made it work.

I made the mistake of sign-in right away in the ios settings before.

Do you know why people have this problem? It seems kind of strange.

[louis-andréb46968006]

Same problem , please help !!! Thank you very much

[greule]

Hi. I've just send you a private message with instructions.  - Guido/ Lr Mobile QE

[Marc nuttelmann]

Same Problem here!

[deadelia]

nothing worked 😕 where to send the diagnostic log?

[greule]

Hi Adelia/Marc. I've just send you both a private message with instructions.

Let me know if it's working for you. - Guido/ Lr Mobile QE

[jorgem69134000]

It’s not working for me either.

Anyone have any input? I’ve tried the things mentioned above.

[greule]

Hi Jorge, I've just send you a private message. - Guido/ Lr Mobile QE

[kingfarouqq]

Send to me too pleasee.. im having the same problem