Lightroom jumps top the last photo imported when pressing the cursor key in detail view

[christ57852808]

After importing a number of photos, I enter the detail view and try to use the cursor keys to move backwards and forewards through the recently improted images in order to "cull" the ones I don't want.  Increasingly there is a pause of a second or two before the last (or sometimes the second to last) image is selected, I then have to either click back through every photo of the recent import or come out to grid view and then select the next image I want to view.  It's very frustrating and makes what should be a quick scan through images selecting the rejects, into a very tedious unpleasant experiance.  I don't think it's an issue with my laptop, it's running an i7 with 32gb of RAM.

[Sameer K]

Hey, @christ57852808. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

I've tried to recreate this and couldn't get it to behave as reported. Also, please test and confirm if the issue appears with a specific album in specific sorting orders. Please share a video & screenshots of the workflow and the system info from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[christ57852808]

Hi Sameer,  Thanks for the reply, I was unable to re-create the issue last time I imported a batch of images.  I think it may be connected to the number of images improted and the time it takes to sync to the cloud.  The next time I take a larger number of photos (<100) and import them, I'll video the process to see if it repeats the issue.

[Generous_view0D45]

@Sameer K it's not limited to recently imported. The behavior happens inconsistently in EVERY album, and seems to happen more consistently when the filmstrip is hidden when going into detail view before using the cursor keys to navigate, at which point it'll skip to the last image in whatever sort order that album is in.

As I've stated before, it's extremely concerning the consistency of which a multi-billion dollar corporation is unable to reproduce bugs that takes me minutes, if not seconds, to reproduce myself. There is clearly a systemic issue at Adobe.

[Generous_view0D45]

@Sameer K @Claire H. 

It has now been 2 months since this has been reported with no meaningful updates from Adobe besides an inability to replicate the issue.

[Generous_view0D45]

It seems that this bug has actually gotten worse with the last update, as I've been encountering it almost non-stop today.

@Rikk Flohr: Photographyare you able to help make some progress on this?

[Rikk Flohr: Photography]

I cannot replicate this issue on Mac or Windows with the instructions provided.

Perhaps if someone can post a video illustrating the behavior, it would provide additional clues. 

[Generous_view0D45]

@Rikk Flohr: Photography  Can you try opening a photo (going from grid view to detail view) and instantly trying to move to the next or previous photos with the arrow keys before detail view even has time to fully load (and ensure the film strip is hidden)?

And are you able to test on a lower power windows machine? I mentioned this before, but a lot of the bugs I encounter which Adobe seem to have difficulty reproducing are often accompanied by brief slow downs or freezes, and I'm convinced that they're tied to performance/timing issues that aren't being sufficiently tested for, if everyone responsible for testing bugs is exclusively using rigged out workstations.

[Rikk Flohr: Photography]

No difference. 

I am testing on a 2016 vintage Win 10 machine. 

[Generous_view0D45]

@Rikk Flohr: Photography  I'm using a very recent gaming laptop with higher-end specs and yet Lightroom still often feels (unreasonably) sluggish on here. E.g. when using the brush tool, I have to hold the mouse button down and not move for several seconds until the mask overlay finally appears when starting a new mask, otherwise if I move the mouse before then, the first stroke will be a straight line from where I originally clicked to where the cursor was when the overlay appears. It was during this freezing period that (prior to the 8.4 update) I'd get the straight line shooting up to the top left corner in every new brush mask I started. 

The only other factor I can think of is that I'm shooting on an a7R V using lossless compressed raw (option L specifically), so all of my images are compressed ~80 MB files that need to be uncompressed when they're loaded. Maybe Lightroom isn't well-optimized for this? Do you have any means of recreating this scenario (an album consisting entirely of a dozen or more losslessly compressed, super-high-resolution photos)?

[christ57852808]

I have posted a video showing this fault already!

[Rikk Flohr: Photography]

I didn't acknowledge that in my post. My apologies. Unfortunately, the video you've posted did not provide any additional clues.  Thus far, we remain unable to reproduce the issue. 

[christ57852808]

The video does however, show that there is an issue with your software.  It should not be down to your paying customer to identify what causes the fault.

[Generous_view0D45]

I didn't acknowledge that in my post. My apologies. Unfortunately, the video you've posted did not provide any additional clues.  Thus far, we remain unable to reproduce the issue. 

By @Rikk Flohr: Photography

No luck with an album full of high-resolution losslessly compressed raws?

[Generous_view0D45]

@Rikk Flohr: Photography ?

[christ57852808]

This is still happening and becoming very, very annoying!  Not prepared to set a camera up to video what is happening, is there another way to record it?

I have just imported 42 photos into LR, then added them to an existing album (I usually import them straight into the album I want, but it's made no difference).  When I enter detail view and try to move through the imported images using the cursor keys, in order to select the ones I wish to delete, it skipps from the selected image to the penultimate image in the album, not the next image in the sequence.
Surely this can not be a difficult fix!

[Claire H.]

Hi @christ57852808, sorry to hear this is still happening! You can use the built-in Xbox Game Bar or the updated Snipping Tool to capture a screen recording on Windows. You should not have to set up a separate camera to get this video. The screen recording should make it easier to show what is happening and help us better understand the issue. Hoping we can get this resolved for you soon! ^CH

[christ57852808]

OK, a short video showing the issue I am having, what is not shown are my cursor key presses, the first 20 seconds is the delay before Lightroom reacts to my first key press!

[Sameer K]

Hey, @christ57852808. Thanks for adding the video. I tried this with 2 different machines and a wired/wireless cursor. But I couldn't get Lightroom to skip. 

You can try resetting Lightroom as a primary step in troubleshooting this:

1 - While holding down the ALT+SHIFT keys, launch Lightroom from the Creative Cloud desktop app. 

2 - Select 'Yes' when prompted to reset Preferences. 

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

[Generous_view0D45]

I tried this with 2 different machines and a wired/wireless cursor. But I couldn't get Lightroom to skip. 

By @Sameer K

Do either of those machines struggle with slow/suboptimal performance, stutters, or freezes when using lightroom?

[christ57852808]

HI again, I've reset the preferences and it's still doing the same thing.  It seems mostly to happen after zooming in on an image, so as I'm moving through the images picking those to delete, if I zoom in to 100% and then back to "fit" on an image, LR will then jump to the first image in the album and not the next image in the sequence when I press the cursor key.

[Generous_view0D45]

@Claire H. @Sameer K @Rikk Flohr: Photography 

What is going on with this??

[Rikk Flohr: Photography]

Neither @Sameer K nor I are able to reproduce with the information provided. 

[Generous_view0D45]

And I tried to work out why that is the case above, with no response or acknowledgement.

[Generous_view0D45]

@Rikk Flohr: Photography I am still waiting for a response to my previous comments here.