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Dame-ningen
Participating Frequently
February 29, 2024
Question

Lightroom keeps crashing on AMD GPU

  • February 29, 2024
  • 2 replies
  • 1508 views

Good Afternoon

 

If I try to select subject or healing spot  or anything like this and my lightroom will crash immidiately.

 

I tried it on both new and classic Lightroom

I have the latest  GPU drivers:

 

Source
Adobe Lightroom

Summary
Stopped responding and was closed

Date
‎27.‎02.‎2024 17:25

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Adobe\Adobe Lightroom CC\lightroom.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: lightroom.exe
Application Version: 7.2.0.0
Application Timestamp: 65ccfa98

 

my System Info:

Lightroom version: 7.2 x64 [ 20240214-0910-27200e9 ] (Feb 14 2024)
NGL Version: 1.36.0.9
WF Version: 6.2 3d4e7aa
VF Version: 1.0.135.7
HIL Version: 40409
CAI Version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2

Operating system: Windows 10
OS Version: Windows 10 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO / AMD Ryzen 7 5800X3D 8-Core Processor
Logical processor count: 16
Processor speed: 3.4 GHz
Built-in memory: 32686.2 MB
Real memory available to Lightroom: 32686.2 MB
Real memory used by Lightroom: 718.0 MB (2.1%)
Virtual memory used by Lightroom: 1008.8 MB
Memory cache size: 687.8 MB

Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16343MB (0%)

Displays: 1) 2560x1440, 2) 2560x1440
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon RX 7900 XTX (31.0.24019.1006) - 24 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\samue\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\samue\AppData\Local\Adobe\Lightroom CC\Data


Hang Signature: 696d
Hang Type: 134217728
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 2055
Additional Hang Signature 1: 696dcf1875cf53b4d620ee04a5e1c2c6
Additional Hang Signature 2: a088
Additional Hang Signature 3: a088838e0d1fa92d7abae1ee3d0b2382
Additional Hang Signature 4: 696d
Additional Hang Signature 5: 696dcf1875cf53b4d620ee04a5e1c2c6
Additional Hang Signature 6: a088
Additional Hang Signature 7: a088838e0d1fa92d7abae1ee3d0b2382

Extra information about the problem
Bucket ID: fbf07e4d3ff675b80ca7af0eeefaa87b (2064811432846469243)

 

My GPU is 7900XTX also working with the latest drivers that released today.

I did a clean reinstall of the drivers with DDU. I reinstalled Lighroom more than once.

No change at all.

 

My lightroom is broken for a couple of months now. I cant work like this at all.

I would really appericiate the help.

 

Thank you

2 replies

Dame-ningen
Participating Frequently
October 6, 2024

Newest AMD Driver


Still crashing, as usually I cleanly installed the drivers using DDU.

Also new install of Lightroom.

 

Still crashes.

 

Almost a year now.

 

grande

 

Participant
October 7, 2024

Hi!!! Just Recently As today, i just upgrade from Nvidia 3060 GPU to Amd Radeon 7900xt and the CPU from Ryzen 5 5600x to Ryzen 9 5900X and lightroom Just Crashed after trying to do the subjet election on Lightroom. it never happened to the Nvidia one. i just think is with the problem with the driver Of Amd Gpu. if it is i hope they solve this problem.

Rikk Flohr_Photography
Community Manager
February 29, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr: Adobe Photography Org
Dame-ningen
Participating Frequently
February 29, 2024

Sadly the program hangs up itself, so no crash dialog.

My Lightroom easily crashed over 50 times in the last 4 months and there is not a single report on the email?

I already posted the Microsoft ones above.

 

 

Rikk Flohr_Photography
Community Manager
February 29, 2024

Thats the only Email I use for my Lightroom.

The windows crash report doesnt do anything to help?


Go to your Start Button, type "winver" and report back the version number that appears, please. 

Rikk Flohr: Adobe Photography Org