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Lightroom keeps saying that is cannot reach the Adobe server (Windows)

New Here ,
Sep 15, 2022 Sep 15, 2022

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Cannot open Lightroom in the Creative Cloud App I get the following message. "
Cannot reach the Adobe Server  This is l ikely an issue at our end, but it could be that you're not connected to the internet. Please check your internet connection and try again later. If you're still having issues, please contact our support team. Reference Code :313

 I have checked my internet connection and it has not been down  this has been going on for 4 days.

 

 


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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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Hi there,

 

Thanks for reaching out. 

Which version of Lightroom and Windows are you using on your Desktop? What type of subscription do you have? What are the troubleshooting steps that you have tried so far? Have you tried using an alternate network connection?

Sign-out and Sign-in back if not done yet.  

Please check the troubleshooting steps mentioned in this article: https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html.

 

Let us know if this helps.

 

Thanks,

Ranjisha

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