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Lightroom mobile crashes on Galaxy Tab S8 Ultra when using object select (Android)

New Here ,
Jun 30, 2022 Jun 30, 2022

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I've included a screen recording of the issue in action. 


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Adobe Employee ,
Jul 01, 2022 Jul 01, 2022

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Hi,

 

Sorry about the trouble with Lightroom Mobile. We're here to help.

Which version of Lightroom Mobile and Android are you using? How much free storage space do you have? Since when are you seeing this issue?

Would you mind telling us the amount of RAM the Samsung Tab S8 Ultra has? 

If the Tab has less than 6GB RAM, please check the note in the article: https://helpx.adobe.com/lightroom-cc/using/masking-mobile-android.html.

 

Did you try reinstalling the application? If not done yet, please back up/ sync your data and then uninstall and reinstall the application.

 

Let us know how it goes.

 

Thanks,

Ranjisha

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