Lightroom Mobile failing to export videos (MP4)

[MollyGoo]

Hi all,

I am using the most recent version of Lightroom on an Android device (Samsung A52). I have just upgraded to Lightroom Premium in order to edit and export videos.

When I try to export, save or share any edited footage I am given a "Couldn't Complete Export" error message with no further details. This happens every time. I have tried the following fixes, with no avail.

1. Clear the Cache

2. Re Log-In

3. Uninstall & Reinstall

I am able to export the videos via the online editor on PC but I predominantly use mobile so this is not suitable for my purposes. I have plenty of storage on my device and a stable internet connection. Any advice?

If not I shall have to cancel my Premium Plan and find something else. Thank you!

[Rikk Flohr: Photography]

Please update to Lightroom Mobile 8.5 released earlier this morning in the Galaxy Store and let us know if it resolves your issue. 

[MollyGoo]

Hi Rikk,

I have reinstalled the app this morning, as such it is already up to date. The issue remains.

[Rikk Flohr: Photography]

Please post a screenshot showing your installed version number. 

Additionally, if possible, post a screenshot taken when the App fails to export including any messages you may receive. 

[MollyGoo]

Screenshots attached, it would appear the 8.5 version is not currently available. There are no updates available via Play Store.

Thanks

[Rikk Flohr: Photography]

Not the Play Store - the Samsung Galaxy Store.  It is always available first at the Galaxy store and can take up to a week to appear in the Google Play store. 

[MollyGoo]

Thank you for this info. I have updated 8.5 and can confirm the error still occurs.

[Rikk Flohr: Photography]

Thank you for updating. 

I am not able to replicate the failure on this end. 

Can you provide your Android Os Version?
Free space on your device?
A step by step description of what you are doing in your process, including the type of video you are editing, the type of edits you are performing, the output format you are attempting? 

[MollyGoo]

Happy to.

I am using Android ver. 13 and One UI ver. 5.1.

I have approx. 8GB of storage available on the device.

The video is an .mp4 taken using my phone and imported to Lightroom automatically using the "Gallery" feature. I have copied a preset from another photo on Lightroom and pasted to the video. This has made changes in both 'Light' and 'Colour' but no other categories.

I've tried to export the video using my usual method of 'Save copy to device', when this hasn't worked I have tried to 'Export as...' and MP4 with the same results.

[Rikk Flohr: Photography]

If you can do the following it will help the engineers diagnose. 

1. Close the Lightroom App
2.  Open the App
3.  Attempt an export
4.  After the error, create a diagnostic log
5.  Share the log with us.

Android Log File

Open Settings Panel, long press on the top left “Lr” icon. This will enable a “Send Feedback” button on the settings panel.

b)Now perform the usual tasks in LrA for few minutes and then please reopen the Settings Panel and tap on “Send Feedback” from settings panel. This will open up your email client after few moments and attach the logs.

[MollyGoo]

I believe this is complete.

Let me know if you need any further info.

[Rikk Flohr: Photography]

The Log has been sent?

[MollyGoo]

I hope so.

I completed the operation twice selecting "Send Feedback" at the end. No pop-ups or other apps opened however.

[MollyGoo]

Ignore this reply, after a few moments Gmail popped up.

[MollyGoo]

I have emailed over with Ref:MollyGoo.

[Rikk Flohr: Photography]

We received it - thanks. 

The engineers are reviewing.

[Rikk Flohr: Photography]

Greetings,

The engineers have asked if it is possible for you to share with us a sample video for which this issue is happening. Are you able to share a video?

[Kristakoo]

Hi,

I have the exact same problem with videos as MollyGoo described: cannot save or export modified videos. I've tried with several videos, problem stays. Saving and exporting photos is working normally. My phone is Oneplus Nord (8G, Android version 12), newest LR version 8.5 isn't yet available in Playstore. I sent diagnostig log and details via email. 

[Bendybiscuit]

Are you going to help resolve this issue ? I'm having the exact same problem which has brought me here. I'm a premium subscriber, have been for a few years, this is the first time needing assistance and this is pathetic. Have you responded to all the other subscribers mentioning this issue in this thread ? 

Please contact me back so I can resolve this rather than paying you $75 AUD per year for an app i can't export all of a sudden..

[Khrise_Zegarra6706]

I discovered that if you put the video halfway you can export it. At least for me it has been the solution

[Chinkal249033379lsx]

I'm facing the same issue as well. Mp4 exports just not working. App is updated and I'm using Galaxy S22. Attaching a screenshot.

 

[michaeltsai]

I'm having same issue on iPhone 12 Pro.  MP4 fails to download to device.  Stuck on rendering and then  Eventually says failed to render. 

[iena34941669klgs]

A heads up for those who encounter the same problem, as I am. I see this is not going to be solved by Adobe so I ditched LR and after a few weeks of trialling alternatives, the best I could find was YouCut. The colour grading isn't quite on par with LR but I can make do and at least it works. It has a lot more editing functionality than LR, so sorry Adobe but you've lost this one.

Hopefully if they realise they're losing revenue to a free app Adobe will get their act together and make a working app. 

[Anthony372421231njh]

Thank you. It is completely ridiculous that this company cannot keep their software running in a stable manner anymore. The PC apps are falling apart, too. I am incredibly tired of them barely skating by. 

[JudeAdd1]

I mainly use lightroom to transfer files from PC to Mobile do you have any apps that work for exporting Files on mobile?