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Guilherme de Assis Brasil
Guilherme de Assis Brasil
Participant
January 26, 2020
Question

Lightroom Mobile for iPad Slow Upload Sync

  • January 26, 2020
  • 2 replies
  • 4523 views

I'm using the Lightroom Mobile (v. 5.1.0 93E03A) on my iPad Pro (9,7' | MLMV2LL/A) with iOS 13.3, and the synchronization process is absurdly slow (only for upload. I don't have any problem on downloads). It's taking more than an hour to sync 91 photos (Canon SL2 RAW file). The iPad is connected to wi-fi (5Ghz), and it isn't an Internet connection problem because using Lightroom on my MacBook Pro (on the same network), I don't have this problem.

 

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2 replies

A
alexdaveyy
Participant
January 15, 2023

Ok! I think I've come up with a fix for this and I know it's too late but I'm hoping this post will help other people! The reason the sync is slow is that there is an error with the uploading of the current photo in the queue. If you log into mobile Lightroom through your web browser you can see the list of image files that are still in the process of being uploaded under "Sync Issues" select the first image in the queue and delete it. After doing this the number of images in the sync queue on my iPad updated immediately and the remaining files started progressing again after being stuck on 600 images for hours.  I am trying to back up 128mb RAW files from a Sony a7Riv, so it is still slow but it is moving a photo every few minutes now. I also noted down the file name of the image that was giving me trouble before I deleted it and I will re-import it later. I hope this helps someone!

    J
    jamesm14761454
    Participant
    January 23, 2023

    THIS IS THE FIX!

    Thank you!

    Found 40 images from almost 3 years old stuck. Why this is not visible nor informed anywhere on the Mobile App!?

     

    Anyways. Slow sync, stuck sync, etc. is fixed by going to the Web version, then under "Photos" there is a folder called Sync Issues. Deleted all and it uploaded everything almost instantly!

      M
      mikem776315
      Participant
      January 7, 2024

      I'm grateful for this advice, but I don't see the folder called Sync issues. I'm using the web version on an iPad, not the iPad application. I'm on vacation without access to a laptop. Uploading had been working, but now I have the problem described in this post.

       

      I
      Community Manager
      Ignacio B.Community Manager
      Community Manager
      January 27, 2020

      Hi,

      please let us know what your settings are in Cloud & Storage sync.
      If you are uploading RAWs that might take a longer time than downloading e.g Smart Previews.

      Also, please let us know if your ISP (Internet Service Provider) gives you the same download speed as upload speed.
      That is not always the case.

      Please also let us know which Lightroom version you are using. There might be differences there too.

      Thanks,
      Ignacio

      Guilherme de Assis Brasil
      Guilherme de Assis BrasilAuthor
      Participant
      February 3, 2020

      please let us know what your settings are in Cloud & Storage sync.

      • Only download smart previews "on"
      • Prevent From Sleep "on"

       

      If you are uploading RAWs that might take a longer time than downloading e.g Smart Previews.

      Yes, I'm uploading RAW (CR2 from Canon SL2) files.

       

      Also, please let us know if your ISP (Internet Service Provider) gives you the same download speed as upload speed. That is not always the case.

      My ISP provide different upload and download speed, but I'm getting different upload speed on iPad and MacBook on the same network.

       

      Please also let us know which Lightroom version you are using. There might be differences there too.

      I'm using the Lightroom Mobile (v. 5.1.0 93E03A) on my iPad Pro (9,7' | MLMV2LL/A) with iOS 13.3.

       

       

        L
        lost_art_photography
        Known Participant
        February 4, 2020

        Same issue here 150 mbps download and 15 mbps upload and I've been stuck uploading 60 raw photos for over 2 hours. I am using the prevent sleep function and it's just idling. 

        60 RAW files x 50 mb each (generous) = 3GB

         Even assuming you get 1/3 of my current upload bandwidth test, 5 mbps, that's 3000 mb / 5 mbps = 600 seconds or 5 Minutes. Something seems to be awry.

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