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J
joshyuen.c
Participant
March 6, 2023
Answered

Lightroom Mobile (iPad) stuck on “preparing your subscription” for days

  • March 6, 2023
  • 1 reply
  • 1819 views

+I'm subscribed to Lightroom mobile Premium through my iCloud which is the same email as my creative cloud account.
+Since Lightroom mobile renewed for this month, the app's been stuck on "preparing your subscription"

+The App Store states that it's active and has been payed for.
+It has been about 4 days now. What's going on? How can I fix it?

 

Thanks in advanced.

 

 

Correct answer Charlie.D

Hello @joshyuen.c 

Your Lightroom plan history seems confusing.  It seems like you converted from a monthly plan to an annual plan, and both plans are actually now cancelled.  Please contact Adobe Support directly.  I'm not a member of the Support team -- they have better tools to help explain what's happening with your account.

 

Contact Adobe Suppoirt directly by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

1 reply

C
Charlie.DCorrect answer
Inspiring
March 6, 2023

Hello @joshyuen.c 

Your Lightroom plan history seems confusing.  It seems like you converted from a monthly plan to an annual plan, and both plans are actually now cancelled.  Please contact Adobe Support directly.  I'm not a member of the Support team -- they have better tools to help explain what's happening with your account.

 

Contact Adobe Suppoirt directly by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

    J
    joshyuen.cAuthor
    Participant
    March 7, 2023

    Yes I changed from a monthly plan to an anual plan which began this month. I'll contact support directly and see where it goes from here. Thanks.

    J
    joshyuen.cAuthor
    Participant
    March 7, 2023

    Update:

    I have chatted with 4 people from Adobe Support and they basically said it's Apple's problem while Apple says it's Adobe's. They stated that because I had subscribed through the app store they can't do anything which I find hard to believe. Instead, they suggested subscribing through creative cloud, however, there is no option to subscribe to Lightroom Mobile ONLY.

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