Lightroom Mobile (iPad) stuck on “preparing your subscription” for days

[joshyuen.clark]

+I'm subscribed to Lightroom mobile Premium through my iCloud which is the same email as my creative cloud account.
+Since Lightroom mobile renewed for this month, the app's been stuck on "preparing your subscription"

+The App Store states that it's active and has been payed for.
+It has been about 4 days now. What's going on? How can I fix it?

Thanks in advanced.

[Charlie.D]

Hello @joshyuen.clark 

Your Lightroom plan history seems confusing.  It seems like you converted from a monthly plan to an annual plan, and both plans are actually now cancelled.  Please contact Adobe Support directly.  I'm not a member of the Support team -- they have better tools to help explain what's happening with your account.

Contact Adobe Suppoirt directly by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

[joshyuen.clark]

Yes I changed from a monthly plan to an anual plan which began this month. I'll contact support directly and see where it goes from here. Thanks.

[joshyuen.clark]

Update:

I have chatted with 4 people from Adobe Support and they basically said it's Apple's problem while Apple says it's Adobe's. They stated that because I had subscribed through the app store they can't do anything which I find hard to believe. Instead, they suggested subscribing through creative cloud, however, there is no option to subscribe to Lightroom Mobile ONLY.

[Charlie.D]

Hi again @joshyuen.clark 

I'm sorry Adobe Support wasn't able to resolve this for you.  Let me contact our server team to see if there is anything we can do.

[Edit] Also, can you confirm the Lightroom Premium plan currently shows as subscribed in your iTunes account subscription settings?

[joshyuen.clark]

The problem is now sorted and lr mobile premium is working!

For some reason, during the past seven days I was placed on the free trial even though I was already a subscriber for months. Don't know why or how I was suddenly reverted to the free trial. The trial ended yesterday, explaining why I have access to premium again today. Seems like a major bug. I will report this to apple as well so that it doesn't happen to anyone else.

Thanks for your input Charlie.

P.s. Sorry didn't see your reply. Yes, on iTunes/App Store it said I was on a premium plan and was paying for it.

[Charlie.D]

@joshyuen.clark Thanks for letting me know things are working normally now.  I will continue to investigate this to see how Lightroom can avoid this problem in the future.