Lightroom Mobile is crashing after using the masking brush

[Angory]

• When I am using the masking tool and use the brush in Adobe Lightroom on Mobile(Android) the app crashes.

[Franksuel Andrade]

Estou passando pelo o mesmo problema, não consigo usar o pincel de máscara 

[Srishti Bali]

Hi @Angory and @Franksuel Andrade 

Sorry to hear about the crashing—that’s definitely frustrating. This kind of issue is often related to hardware limitations.

Could you please let us know how much RAM your device has? It would also be helpful if you could share a few more details, such as your operating system and the version of Lightroom you're using. Once we have that info, we’ll be happy to help troubleshoot further!

Regards,

Srishti

[Angory]

I am using a Google pixel 8a with 8 GB RAM, it has Android 15. The version of Lightroom is v10.3.2

[Claire H. · Accepted solution]

Hi @Angory, Thanks for getting back to us! While you have the minimum requirements, it could still put a strain on your device. Let's try a few things first:

1. Clear Cache: Go to Android Settings > Apps > Lightroom > Storage > Clear Cache.

2. Close Other Apps: When using Lightroom on your device, close all other apps before use.
3. Reinstall the App: Uninstall and reinstall Lightroom to reset any corrupted configurations.

Please let us know if you're still experiencing these issues, and we can continue troubleshooting. I hope this helps! ^CH

[Angory]

Thanks! 👍 It worked! :3