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Participant
May 7, 2017
Answered

Lightroom Mobile - not pulling up thumbnails

  • May 7, 2017
  • 10 replies
  • 12908 views

Hi - my Lightroom Mobile no longer pulls up thumbnail previews for my overall library as well as for different albums. I've tried clearing the cache and disabling full resolution loading. Any suggestions?

    This topic has been closed for replies.
    Correct answer greule

    I just setup my new iPad Pro 10.5. It was restored from my previous iPad mini. Result: No thumbnails at all on my home screen!!!

    If I enter an album, some or all thumbnails are shown.

    Even albums downloaded for offline viewing show this behaviour.


    Have you tried the most recent LrM version 2.8. Let me know if that helps. - Guido

    10 replies

    scot.hacker
    Inspiring
    December 29, 2024

    I am experiencing this on iPad using version 10.1.1. It only affects some albums, not others. I've looked everywhere the UI for a "refresh thumbnails" option but there's nothing I can find to fix it. Frustrating.

    Participant
    May 23, 2022

    I'm getting same problem on my android samsung device. Tried updating and clearing cache memory force stop n all.! I don't know what to do. I'm having this problem since 1 yr or more. 

    Participant
    May 23, 2022
    Screenshot_20220523-182338_Lightroom.jpg
    Digsplants
    Participant
    August 4, 2019

    Still happening over 2 years later.

    Participant
    February 11, 2021

    Still in 2021 the issue has never been fixed. After importing from Desktop. Lightroom Mobile only shows greyed out thumbnails once again. Works fine on the Online website link all thumbnails show up.

    Participant
    September 25, 2018

    Im have same problem here kn the iPhone app of lightroom. After updating from iPhone 7 to iPhone Xs Max missing the tumbnails. I dont have the cloud storag and using it as a free version. Deleting and reinstalling is not a option for me. So what to now..?

    Wurstkrapfen
    Inspiring
    May 12, 2019

    Same issue on Android 9 on my Samsung S8, deleted everything, reinstalled the app, re downloaded the library, thumbnails still disappear, they get rebuild if I change something in the image. New images show up for a while.

    Runs fine on the Huawei P30 Pro so far.

    Wurstkrapfen
    Inspiring
    May 15, 2019

    New version didn't change anything.

    Participant
    September 24, 2018

    Same issue after restoring an iPhone 6 backup to a fresh iPhone XS (both running iOS 12).

    Existing albums lack ~30% of their thumbnails. All albums started out without any thumbnails, and only some thumbnails appeared.

    For newly created collections in LR CC Classic on Mac, after enabling the mobile sync, LR CC Mobile downloads all thumbnails as it should.

    What is really frustrating is that even after tapping a black thumbnail and downloading the higher-res version, the thumbnail won't appear. Also, slideshows fail as soon as they hit the first image with a missing thumbnail: "Image cannot be loaded" – again having opened the image in full view (info or edit) does not help.

    I also tried to create SmartPreviews in LR CC Classic for all images that would sync to LR CC Mobile. Didn't help either, nor did disabling  "Download only SmartPreviews" in LR CC Mobile.

    Deleting and reinstalling the app seems to help. But this is quite annoying – I tried too long before I asked Google and ended up here.

    Participant
    May 4, 2018

    Hello everybody,

    Same issue on my side (an that, one year later!)

    (loading an iPad 10,5 back on a new iPad 10,5)

    Issue seems still not be fixed :-(

    Glad I found this thread, did a full re-install and then in worked again indeed

    In summary... can make it work but still quite annoying (took me some time before I found the solution here)

    Lightroom team, maybe you would like (or should) give another look?

    Regards, Modi

    pault99822504
    Participant
    July 20, 2017

    When

    June 22, 2017

    I just deleted and reinstalled and it fix it.

    greule
    Community Manager
    Community Manager
    July 13, 2017

    This issue will be fixed with our next update - coming soon. stay tuned - Guido

    June 21, 2017

    Same here on my iPhone and iPad.

    Participant
    May 25, 2017

    Same issue here. Very annoying and making use of Lightroom Mobile very limited.

    greule
    Community Manager
    Community Manager
    May 26, 2017

    Did I get it right that this started to happen after a restore from an ios back-up? - Guido

    Participant
    May 26, 2017

    I'm not sure but yes I have restored an old iOS backup on anew phone. Is there a workaround to the thumbnail problem?