Lightroom Mobile - not pulling up thumbnails

Forum|Forum|8 years ago
May 7, 2017
10 replies
12908 views

Hi - my Lightroom Mobile no longer pulls up thumbnail previews for my overall library as well as for different albums. I've tried clearing the cache and disabling full resolution loading. Any suggestions?

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Correct answer greule

I just setup my new iPad Pro 10.5. It was restored from my previous iPad mini. Result: No thumbnails at all on my home screen!!!

If I enter an album, some or all thumbnails are shown.

Even albums downloaded for offline viewing show this behaviour.

Have you tried the most recent LrM version 2.8. Let me know if that helps. - Guido

scot.hacker

Inspiring

I am experiencing this on iPad using version 10.1.1. It only affects some albums, not others. I've looked everywhere the UI for a "refresh thumbnails" option but there's nothing I can find to fix it. Frustrating.

S

Sudarshan24565602plc5

Participant

I'm getting same problem on my android samsung device. Tried updating and clearing cache memory force stop n all.! I don't know what to do. I'm having this problem since 1 yr or more.

S

Sudarshan24565602plc5

Participant

Screenshot_20220523-182338_Lightroom.jpg

Digsplants

Participant

Still happening over 2 years later.

D

defaultfw5uwho7pxya

Participant

Still in 2021 the issue has never been fixed. After importing from Desktop. Lightroom Mobile only shows greyed out thumbnails once again. Works fine on the Online website link all thumbnails show up.

S

ShotBySubo

Participant

Im have same problem here kn the iPhone app of lightroom. After updating from iPhone 7 to iPhone Xs Max missing the tumbnails. I dont have the cloud storag and using it as a free version. Deleting and reinstalling is not a option for me. So what to now..?

Wurstkrapfen

Inspiring

Same issue on Android 9 on my Samsung S8, deleted everything, reinstalled the app, re downloaded the library, thumbnails still disappear, they get rebuild if I change something in the image. New images show up for a while.

Runs fine on the Huawei P30 Pro so far.

Wurstkrapfen

Inspiring

New version didn't change anything.

S

sci_vi

Participant

Same issue after restoring an iPhone 6 backup to a fresh iPhone XS (both running iOS 12).

Existing albums lack ~30% of their thumbnails. All albums started out without any thumbnails, and only some thumbnails appeared.

For newly created collections in LR CC Classic on Mac, after enabling the mobile sync, LR CC Mobile downloads all thumbnails as it should.

What is really frustrating is that even after tapping a black thumbnail and downloading the higher-res version, the thumbnail won't appear. Also, slideshows fail as soon as they hit the first image with a missing thumbnail: "Image cannot be loaded" – again having opened the image in full view (info or edit) does not help.

I also tried to create SmartPreviews in LR CC Classic for all images that would sync to LR CC Mobile. Didn't help either, nor did disabling "Download only SmartPreviews" in LR CC Mobile.

Deleting and reinstalling the app seems to help. But this is quite annoying – I tried too long before I asked Google and ended up here.