Lightroom mobile not working no previous images/files showing. (Android)

[Ronnie25885289wqpu]

Can anyone help with why lightroom mobile just looks like this??

used it successfully for years then I bought a new phone and since then its spent multiple days just like this..I can't access anything from my phone despite being signed in. 

yes I've reinstalled re started and resigned in all multiple times.

I'd be so glad of any help. its easier to contact the dead than it is to get help from Adobe themselves.

{Title edited by Moderator}

[Ranjisha Sengupta]

Hi there,

Thanks for highlighting this. We understand your concern.

Which version of Lightroom Mobile did you download? Are you able to import images?

Which device are you using? And do you have your work stored on an external SD Card? 

Please try clearing the cache and resigning in.

Let us know if it helps.

Thanks,

Ranjisha

[Ronnie25885289wqpu]

Can anyone help with why lightroom mobile just looks like this??

used it successfully for years then I bought a new phone and since then its spent multiple days just like this..I can't access anything from my phone despite being signed in. 

yes I've reinstalled re started and resigned in all multiple times.

I'd be so glad of any help. its easier to contact the dead than it is to get help from Adobe themselves.

[KR Seals]

Try posting in this forum, it's for Lightroom mobile: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based/ct-p/ct-lightroom?page=1&sort=latest_...

[Theresa J]

Where did you instal the Lightroom app from? Is it the most current version? How much free space is on your phone? Can you access the settings in the Lightroom app to clear the cache?