Lightroom Mobile Photos Gone

[quinstonmerryweather]

Today I went to check my Lightroom Mobile photos synced to the Adobe cloud but couldn't get the Mac app to connect (it continuously said "waiting for connection"). I went to my iPad to check the photos from there and it told me I had no collections. I went over to my iPhone's LR Mobile app and when it first opened, all of my collections were there. Then it went to a loading screen and when it came back it said I had no collections. I had hundreds of pictures synced to the cloud so this is both incredibly frustrating and terrifying. Is this just a connection issue or did all of my photos some how get deleted?

[peter-b]

Puji,

I don't see any previous LR catalogs associated with the account ID you are using for this forum (I only see one 2 photo catalog created today).  I am guessing you may have used a different login previously?  If that's the case, trying logging in with that ID. Let me know if that helps.

-Peter

[pujia5133729]

peter, when LR suddenly sign out, I tried to sign in but by changing the password because I forgot the password before. does it matter? whereas the same email in the previous catalog.

[peter-b]

Changing the password or logging out would not cause the catalog to be deleted.  But I don't see that you had access this account with Lightroom previously.  I will contact you directly via email to try to figure out the issue here.

-Peter

[pujia5133729]

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[rodrigor49714741]

Hi Peter, can you help me? I sync my mobile photos with creative cloud then when I logged in with lightroom desktop all my photos were deleted. My email is (email address removed by host. Please do not post your email address in a public forum unless you really want Really like spam). There was more than 100 photos on my iphone. Thanks a lot. Sorry about my bad english.

[photographer25]

Peter, I am also facing the same problem... I had to redownload the LR mobile app. When I logged in everything was gone including presets... I am trying to track how I can get those back because even if I can readd the presets all edited versions of the photos I had in there, I can no longer copy the edits to other photos... I have tried signing in with my facebook (personal email), google gmail, adobe ID which is still my personal email to see if thats the issue and went back through all those emails to look for something incase I'm signing into wrong account.. Can you help me? Happy to give you any information you need.

[Charlie.D]

Hi 'photographer25'

If it's not too late, please see if you can use iTunes to recover Lightroom photos: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm...

Unfortunately, this won't help with presets you created.  Backup of presets requires a Lightroom Premium subscription.

[ScotchGnarly]

Hi Peter, I have just had this happen too, are you able to help at all? Many thanks

[peter-b]

Matthew,

I'll contact you offline and see what we can do.

-Peter

[geo_aguilar]

Peter,

I have the same problem I login in a desktop and my mobile catalog is gone

Theres is a way you can help me

Thanks

[peter-b]

Geovanny,

I will email you a link to recover your original files from the deleted catalog.  I'll use the email address you've used for this forum. 

-Peter

[eugenengai]

Peer, sorry to add to the deluge of people here, but I did the same thing and would like to recover the edits I had made to my files.

Thanks!

[peter-b]

Eugene,

Edit recovery will take a bit longer.  Will email you when it's ready.

-Peter

[Tmarina96]

Hello Peter,

I've just found this forum and it seems to be the closest thing I've found to the problem I'm currently having. I haven't used my LR mobile (free version) app for a while but when I did go on it there was a little msg at the top saying that the free trial expired. First of all I never actually started it. But then I think I remember seeing that photos are being synced. Then next time I went on all my photos my presets everything was gone! How do I recover them? I had over 300+ photos there and around 25+ presets!

Please help! I've been at this for 2 days!

Kind regards,

Marina

[peter-b]

Marina,

Unfortunately, I don't see any data on our servers or recent deletes.  It looks like the photos were never uploaded. 

Please try the following to see if you can find the data on your device:https://helpx.adobe.com/lightroom/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

https://helpx.adobe.com/lightroom/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

[Tmarina96]

Hello,

Thank you for getting back to me. I was not using the cloud feature if that is what you mean.

Also, is there a similar link but for android users?

Kind regards,

Marina

[Tmarina96]

Also, would it be possible to undo /reset my trial as I did not use it not did I consent to it being started. Please let me know if they is possible as I am wondering if perhaps that will undo the disappearance of my photos and presets!

[peter-b]

Please look for your photos in the directory path Android/data/com.adobe.lrmobile/files/carouselDocuments/ on your phone’s internal storage.

I can reset your trial, but if you don't want your photos in the cloud, that's not what you'll want to do. 

[Tmarina96]

I'm afraid I have no access to a PC at the moment.

Can you tell me why it is that they all disappeared? So I can avoid it happening again. And if I buy the cloud subscription will I get it all back? As not all the photos that were edited were saved.

[Arnab Sil]

Hi Marina,

Can you please explain that what exactly do you see inside Lightroom CC Android? Do you see counts of images and no thumbnails or do you see neither the counts nor the thumbnails?

Regards,

Arnab

[anillan18270098]

Hello Arnab,

Please help me too. I had the Lightroom app on my mobile phone(Samsung J3) I was having performance issues with a lot of apps and had to delete and reinstall most of them. Upon reinstallation I have found my all my photos gone! Please assist me, my business heavily relies on those pictures I lost. I am devastated. Please help! I will do anything to get them back. Just please tell me you can access them.

Awaiting your feedback.

Anilla

[D5CFA]

Hello, would it be possible to get my photos and presets back? I got a new iphone and none of my photos are coming up

[MaraE]

Same thing just happened to me! Is there a way to recover the hundreds of photos that were in my Lightroom Mobile?

[blacks24286326]

Peter mine are gone too.  I had an issue with mobile lightroom crashing on my iPhone 6s plus,  I deleted the app, reinstalled, all my raw files from 2015-2017 gone.

[peter-b]

Black Swan,

If you browse to lightroom.adobe.com, you will see all the photos that you have on our server.  Unfortunately, it looks like many files were not completely uploaded.  We can't recover those files if you have deleted the app as it removes them from your phone at that point.  Hopefully you have another copy of those photos somewhere.

-Peter