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J
Juliën
Participating Frequently
October 22, 2023
Question

Lightroom Mobile Photos won’t import

  • October 22, 2023
  • 2 replies
  • 424 views

Since a week or so my photos wont import. Occasionally it will apear much later, but that only happened once. 

I tried it with a card reader (Raw) and from the photo library.  

did a re-install and phone restart but that didn't help. I'm getting a bit frustrated as I just can't use the mobile workflow at all. 

    This topic has been closed for replies.

    2 replies

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    October 26, 2023

    If you haven't already, it may be worth checking under:

    iOS Settings / Lightroom / Photos / allow access to All Photos

     

    iOS Settings / Privacy and Security / Photos / Lightroom / allow access to All Photos

     

    iOS Settings / Privacy and Security / Files and Folders / ensure Lightroom in ON

    J
    JuliënAuthor
    Participating Frequently
    October 29, 2023

    All good! 


    also weird that it does work after cleaning the cache for a short while. It's just very unreliable

    J
    JuliënAuthor
    Participating Frequently
    October 26, 2023

    Is there any support on this? Basically my whole workflow became useless. I guess I should start trying out other tools if there is no resolution.

    Geoff the kiwi
    Community Expert
    Geoff the kiwiCommunity Expert
    Community Expert
    October 26, 2023

    Hello Julien.... before we offer advice please help us to help you by stating your system - phone, OS version, how much storage available on the phone and cloud, Lightroom version and your workflow. The type of files you are trying to import and how....

    thank you

    J
    JuliënAuthor
    Participating Frequently
    October 29, 2023

    Hi!

     

    iPhone 14 Pro

    v: 17.0.3

    cloud is full but I want them local anyway (cleaning up the cloud)

    Local storage is ample

     

    either via SD reader or via photo library (DNG from Leica camera) 

     

    I did flush the cache and then it worked, but the next day it stopped working again. I don't have this issue on my iPad 

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