Lightroom Mobile Photos won’t import

[Juliën]

Since a week or so my photos wont import. Occasionally it will apear much later, but that only happened once. 

I tried it with a card reader (Raw) and from the photo library.  

did a re-install and phone restart but that didn't help. I'm getting a bit frustrated as I just can't use the mobile workflow at all. 

[Juliën]

Is there any support on this? Basically my whole workflow became useless. I guess I should start trying out other tools if there is no resolution.

[Geoff the kiwi]

Hello Julien.... before we offer advice please help us to help you by stating your system - phone, OS version, how much storage available on the phone and cloud, Lightroom version and your workflow. The type of files you are trying to import and how....

thank you

[Juliën]

Hi!

iPhone 14 Pro

v: 17.0.3

cloud is full but I want them local anyway (cleaning up the cloud)

Local storage is ample

either via SD reader or via photo library (DNG from Leica camera) 

I did flush the cache and then it worked, but the next day it stopped working again. I don't have this issue on my iPad 

[Juliën]

Hi,

so flushing the cache seems to work, but I have to do it every time and its unreliable. Is there any other way to get support or is this forum the only way? 

[selondon]

If you haven't already, it may be worth checking under:

iOS Settings / Lightroom / Photos / allow access to All Photos

iOS Settings / Privacy and Security / Photos / Lightroom / allow access to All Photos

iOS Settings / Privacy and Security / Files and Folders / ensure Lightroom in ON

[Juliën]

All good! 

also weird that it does work after cleaning the cache for a short while. It's just very unreliable