Community Manager

Question

P: Subscriptions from Mobile App Stores don't work with Desktop Software

Forum|Forum|4 years ago
July 5, 2021
38 replies
52986 views

We get so many questions about this I decided that an authoritative post would be helpful.

If you've purchased a subscription from a mobile app store, (e.g. Apple's App Store, the Google Play Store or the Samsung Store), the subscription is for mobile devices only. Running Lightroom Desktop on a PC or a Mac requires a specific subscription purchased for desktop computers.

The Desktop subscription includes access to the Mobile product but not vice-versa.

Lightroom Web is included in all subscriptions.

If you've purchased the incorrect subscription for your needs, or your needs have changed, please login here to update your plan: https://www.adobe.com/products/photoshop-lightroom.html

After subscribing to the Ecosystem plan, you can decide whether to cancel your mobile-only plan.

Hopefully this helps.

Show previous replies

O

Ollie27206940fjle

Participant

Standard problem ... started a subscription to lightroom mobile without realising it didn't include desktop - problem is I went straight for the yearly option, so if I cancel it will just stop the renewal next year meaning I either have to pay twice or wait a year - couldn't see anyone else who fell into that trap, any advice? Chatbot isn't helpful on this one 😞

L

Laurie260938357by6

Participant

Bonjour, j'ai installé et payé sur mon mobile l'application par la suite je n'arrive pas à installer mon compte sur mon ordinateur. Je rentre mon adresse e-mail il me trouve mais me demande payer à nouveau or je n'utilise l'application que sur mon téléphone. L'orque je clic sur restaurer l'achat ça ne fonctionne pas non plus. Restauration impossible pouvez vous m'aider

R

Remme_

Participant

I started a free trial of lightroom on my phone and forgot to cancel before the first payment like I intended. I figured I would make the most of it and in learning how to use it I went to download it on my PC but it says I have to pay again to download the app. I can use the browser version just fine. Is there any difference? Any ideas on how to download it?

Sameer K

Community Manager

Hi there,

Welcome to the Lightroom community. I'd love to help you figure this out.

I have reviewed your account & your subscription for Lightroom mobile from the AppStore is currently active.

Subscriptions purchased in the mobile app give you access to features only on mobile devices and will not work with Lightroom desktop. Check this article to learn more: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

A new plan from the above-shared page will allow access to the Lightroom ecosystem on mobile, desktop & web surfaces.

Let me know how it goes from here,

Thanks!
Sameer K

A

Antonio272644329ti3

Participant

THANK YOU

A

Andre25553926qxi5

Participant

Hallo Zusammen,

kann mir jemand sagen, ob man das auf dem iPhone abgeschlossene Lightroom Abo auch auf seinem Mac anwenden kann oder ist dafür ein weiteres Abo nötig?

dj_paige

Legend

iPhone subscription to Lightroom does not provide any benefit when running on a Mac. You need the proper subscription from Adobe that includes software that runs on a Mac or Windows computer.

B

Betüş2497503075c9

Participant

I've purchesed Lightroom, yet when ı install it to my pc, it doesn't restore my purchase and even says "Restore is not available without a purchase". However, ı don't have this problem when ı open it from my phone or from internet, it only happens when ı download the application and try to restore it. Could you please tell me how to solve this problem?

Rick Spaulding -

Legend

Hi, Sorry for the confusion. Your subscription is for Lightroom Mobile only. You would need to choose one of the options here:
https://adobe.ly/3m26NKP
These plans include Lightroom for the desktop and Lightroom Mobile. The best way would be to purchase the new plan, make sure everything syncs, then cancel the old one.
I hope that helps.

B

Betüş2497503075c9

Participant

I understand, thank you. I open it from internet when I am with pc and it works, but I still couldn't get that when I check my plan it says it also contains lightroom Web as you can see, too. This is really interesting. Thank you for the help and care, though..

B0mlife22609256acn0

Participant

I have a Lightroom paid subscription. I can use it on my phone, but when I connect my lightroom program to my adobe account on my computer, it appears as a trial subscription, how can I solve it?

C

Charlie.D

Community Manager

Subscribing to Lightroom on your phone gives you access on all iOS and Android devices, but not on your desktop computer. If you need LR on your desktop too, please cancel your iOS subscription, and subscribe via the desktop app instead. LR desktop plans do cost more but come with much more storage and do include Lightroom Mobile access.

LR desktop plan options info: https://www.adobe.com/products/photoshop-lightroom/compare-plans.html

A

annazarubalova

Participant

Hi! I've subscribed for Lightroom premium plan in my Iphone but I can't use the Lightroom on my MAC. It's asking to buy a new subscription. Can I use one subscription for both devices?

John Waller

Community Expert

A subscription for Lightroom Mobile is just for the iPhone. It does not include Lightroom for desktop.

A subscription to Lightroom for desktop is separate. It includes Lightroom Mobile.

C

Charlie.D

Community Manager

Hello

Here is more info about our plans that provide Lightroom for desktop + mobile: https://www.adobe.com/products/photoshop-lightroom/compare-plans.html

M

mcquaim

Participant

Hi folks,

I signed up to the premium account on my mobile and it gives me access to cloud storage and some extra features over the free version.

I thought when I had signed up to a cloud account that I would then be able to sign in on the desktop app and then also have access to the premium features there and the could storage. But, this doesn't appear to be the case, it wants me to create another premium account on the desktop.

I can't get chat support on this stupid website either, just not showing for me.

So, if I have mobile premium do I not have the premium for the desktop?

And, if I sign up for the premium on the desktop does this give me premium on the mobile app?

Cheers,

Mac

Jim Wilde

Community Expert

If you signed up for the Premium service on LrMobile, that does NOT include the desktop version. Instead, there are two desktop subscription plans, both of which also includes full LrMobile use:

1. The Lightroom Plan: includes the Lightroom Desktop app, 1TB of cloud storage space, and LrMobile on various smartphones and tablets.

2. The Photography Plan: includes Lightroom Classic, Photoshop, Lightroom Desktop, LrMobile. plus 20GB cloud space.

It sounds like you need to upgrade your existing premium plan to one of the other 2 plans, but you can't do that from this web-site (this is just a user-to-user forum). Instead, contact Adobe at the official adobe web-site for your country (www.adobe.com for the US) and use the Contact form there (there should also be a chat icon lower right of the screen).

M

mcquaim

Participant

Perfect, thanks Jim.

I will cancel this mobile plan and then take a look at one of those other ones.

Have a good day 👍

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