Lightroom Mobile Premium not working

[2lbs]

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

[brownmestizo]

Hi Charlie D,

I'm having the same issue here.  I've got LR as part of the subscription plan i've got but not working in my computer and mobile.

Can you check?

Thanks

[Charlie.D]

Hello, you seem to be paerticipating in an enterprise plan that does not include access to Lightroom Mobile.  I'm not sure if your specific plan includes access to Lightroom on the desktop either.  Please contact the plan administrator at your business or institution for more information about what applications you can use.  Your administrator will have access to Adobe's enterprise support.  Thank you!

[nonaowen]

hi the same thing is happening to me and i've tried all your tips!

[Charlie.D]

Hi nonaowen

I see you once has a subscription but it expired over a month ago.  I'll send you a direct message in a moment, so we can discuss your account more privately.

[bielle-mendes@hotmail.com]

Hi. I'm having the same problem with my Lightroom Mobile signature and I really need to use it. I already signed the Premium 2 days ago, but I didn't have acess to any resources, it says that "the signature was duplicated" but in your website it says that is working in this e-mail account. I tried everything, even enable and disable. Please help

[Charlie.D]

Hello 'bielle-mendes'

I messaged you separately already, but just want to make sure you see..  We corrected a system problem.  This should be working OK now.  Please confirm.

[evangelosk55349955]

Me too I have a monthly plan at Lightroom mobile and I can't use the selective tools. I use the same account here and at the Lightroom mobile. In iTunes it looks that my account is active and paid. Can't understand what happens. 

[Charlie.D]

HI evangelosk55349955

Does it help if you try Restore Purchase?  See this page for more info: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

[Enlightened_intuition5D15]

Hello. 

I purchased the Lightroom Premium pack through my Itunes for which I recived an Apple confirmation and this also reflects in my "Currently Active Subscriptions" in Itunes.

However on the Lightroom App it still shows that I do not have the premium subscription. While trying to restore purchases the page keeps loading and never lands anywhere. Please help.

So far, I have tried restarting my phone.

[Charlie.D]

Hello Asharma95

Is this working OK for you now?  I show a healthy and active subscription for you on our side.  If you still need help, please reply.

[unasked]

Hi, I am also having issues with my Lightroom subscription. I had a free trial, once it expired it says "unable to complete purchase." I used apple subscriptions to start the trial. I tried signing out of Apple, Lightroom, everything, even deleting the app, but the issue persists.

[Charlie.D]

Hi 'unasked'

I see a valid subscription for you -- is this working OK for you now?

[samp77164004]

Hi

i was try all those tips on those help page, but i cant get my prenium to work, and get that 100gb on the cloud, i been charged twice, and it doent seam to work.  can somebody take a look??

Sam

[daveshaw301]

Same issue for me.  Restore Purchase = duplicate purchase with different appstore -> thats impossible, same account has been used for years.

I'm a little annoyed, yesterday I was in an area with no signal, lightroom opened and let me take photos.  I got home, it tried to connect and it looks like those photos are lost.  I hope not.  Please help with my account too.

[Charlie.D]

Dave, that error means you have already subscribed another Lightroom login ID.  The error prevents you from accidentally subscribing more than one account at a time.  I'll send you details to help you access the paid account in a private message.  Standby...

[Charlie.D]

Sam, I see just one valid subscription for you.  Does this seem to be working OK for you now?

[Rob3073]

I'm using Lightroom Mobile on Android and none of the previous steps to fix the problem have worked. Can you see what the problem is?

[Yorksguy15]

Hi I am having the same issue. Was all fine until I went on this afternoon and it says my subscription had expired when in fact have another 3 weeks until renewal. Help please

[Charlie.D]

Rob and Yorkguy, I see valid subscriptions for you both.  Are things indeed working OK now?

[Yorksguy15]

Yes all ok now with help from your team. Thank you.
--
Richard Prince

[Katherine]

Hi! Would you be able to help me with the same issue? I renewed my subscription and the Lightroom mobile app still says my subscription is expired.

[Yorksguy15]

Hi

I just used the instant message service. They told me they had been an
issue with Apple making the payment. They asked me to send a copy of the
receipt which I did and it was back up and running within a few hours.
--
Richard Prince

[Charlie.D]

Hi Katherine

Sorry for the trouble -- this should be working now.  Can you try the app again, maybe relaunch the app or try signing in again if your subscription is still not showing?

[chasecostner]

Having the same issue, have tried all the recommendations for restoring purchases from this thread and nothing is working. Can someone help please?

[Yorksguy15]

Hi

I was told mine was cancelled due to none payment. I sent them a copy of my
Apple receipt and it was up and running within a few hours.
--
Richard Prince