Lightroom Mobile Premium not working

[2lbs]

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

[aaronp41947504]

Some issue as everyone else. I went through the steps multiple times but with no luck. Whenever I press 'Restore purchase' The goes on an endless waiting screen. The app is 'Active' under the subscription menu.

Please Help ASAP,

Christian

[greule]

Could you try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.

Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials.  Hope this helps. - Guido/ Lr Mobile QE

[agnasroda]

Hi,

the same thing happened to me, I fell asleep while waiting for the “Restore purchase” loading screen to finish, when i woke up in the morning, it shows that I am subscribed. So i think the process of restoration really takes time. Give it a try as well. Hope this helps.

[isabellag85778346]

i got this problem too. I’ve called the support, but i still got no answer.

[greule]

Hi Isabella. It looks like that you are using a wrong adobe-id. Just sign-in with the one you use for this forum, which has the correct subscription applied. Let me know if that works.- Guido/ lr Mobile QE

[isabellag85778346]

what? i‘m not using the wrong adobe id. actually i‘ve never logout the app, and it was working OK a few weeks ago.

I’ve paid for a service that is not working and nobody can help me too.

I contact you guys by telephone, i send by email the log file. and NO ONE answered me about it.

[MrsJay17]

Hello greule, I'm going through the same problem. I paid for premiums monthly subscription and it's not working 

[KevinOS84]

I'm having the same issue over the past 24 hours. I've tried everything suggested above but it still doesn't work.

When I try restoring the purchase I see a loading symbol but nothing happens, regardless of how long I wait.

[greule]

Please give it a try again. Your accounts should be fixed. - Guido/ Lr Mobile QE

[KevinOS84]

Thanks so much Guido. That works now!

[sebastianm33725509]

It‘s working now, thanks a lot Guido

[ricardofocp]

Hi Greule,

I'm having the exact same issue with my account, I have bought the signature via Ligthroom mobile, but the premium features were never available.

Then I've canceled the signature and was not able to renew it anymore, since I'm always having an error message saying it's not possible to renew and also that my account is expired.

Can you please check my account?

Thanks

Best Regards

Ricardo Pereira

[Charlie.D]

Hi Ricardo, please look for a direct message from me soon.

[miriam868]

The same

[Gerrruuuld]

Hi, I'm having the same issue on my iPhone X running iOS 11.3.

I tried reinstalling, sign out/in and restoring purchases but it give me an error that says "Unable to complete purchase".

I already received an email from Apple that my purchase for the subscription was successful.

EDIT: I also tried signing out and in to Apple App Store but the error still appears when restoring purchase

EDIT2: [private information removed by moderator]

[miriam868]

I have an iphone x and the same problem. I contacted Adobe and they do not take responsibility or give solutions. Apple says that adobe is the only one that can fix the problem.

Although Apple is going to return the money and cancel the subscription I still can not use the premium features

[Gerrruuuld]

Yeah. I contacted Adobe through live chat and pointed me to contact Apple or to browse this forum. I tried everything that I read here but it didn’t fix my issue.

[greule]

Please give it a try again. We've just fixed your accounts and working on a permanent fix which we are planning to release soon.

Maybe you need to re-sign-in but you should have access to the premium features now.

Sorry for the inconvinience. - Guido / Lr Mobile QE

[duyp84914342]

It works now. Tks a million  

[duyp84914342]

Dear Greule,

The error happened again with my new subscription (expired 08 Jun 18). Now I can not use lightroom      

Please help me      

[greule]

Have you tried the restore purchases option from the Lr Mobile settings. Let me know if that helps. -Guido

[Gerrruuuld]

Thanks! Working fine now.

[MsJsuw]

hi i have the same issue, can u fix my acct plssss??

[MsJsuw]

actually mine is fixed now. not sure what i did. thanks!

[nickf95021833]

Hi there,

I have both a lightroom mobile premium account and the adobe photography package however I can now no longer access my mobile premium services (cloud synced photos and 100GB of storage) any clues how I can access them?

Cheers