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Participating Frequently
February 7, 2018
Question

Lightroom Mobile Premium not working

  • February 7, 2018
  • 121 replies
  • 74402 views

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

121 replies

gtglitter92
Participant
February 7, 2018

I just paid for the Premium Subscription and now none of it works at all. The normal version was working fine until I paid for it.

2lbsAuthor
Participating Frequently
March 3, 2018

Do they just pick and choose which issues they want to address at random? I’ve seen other people in this forum with the same issue as me and they have been helped

Participant
October 17, 2018

Hi Louis. Hi Dinno. I've just checked on the server-side with the adobe-id you use for this forum and the subscription are correct applied. Are you using a different adobe-id? Just open up the lr Mobile settings and re-sign-in with the adobe-id you use for this forum-- Guido/ Lr Mobile QE


Hi.  I’m paying the. £4.99 subescription and am not able to use the selective tool.  It does seem very odd that so many others have problems with this app.