Lightroom Mobile Premium not working

Forum|Forum|8 years ago
February 7, 2018
121 replies
74262 views

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

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gtglitter92

Participant

I just paid for the Premium Subscription and now none of it works at all. The normal version was working fine until I paid for it.

2

2lbsAuthor

Participating Frequently

Do they just pick and choose which issues they want to address at random? I’ve seen other people in this forum with the same issue as me and they have been helped

aima88798590

Participant

HI Miguel.

did you purchase the Lr Subscription on a different device? Could you try to re-sign-in via the app store.

Here are the steps:

sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

Maybe you need to run in addition a "Restore Purchases" from the Lr Mobile seetings, which you can access via the top left Lr-icon

-Guido/ Lr Mobile QE

i really disappointed when everyone faces this issue but i spend almost 4 hours to communicate between adobe and apple as your team keep saying apple di not paid. When i said based on subscription it should be renewed by 9th july. However they keep copy paste the text saying need to contact apple. What are we wasting time for cancel subscription then renew then cancel again but nothing happened. Please provide the solution

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