Lightroom Mobile Premium not working

[2lbs]

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

[inmar78921553]

Buenos días!. Yo tengo el mismo problema. Me han cobrado la suscripción, me permitieron utilizarlas unos dias y actualmente ya no puedo acceder. Que debo hacer? 

[annem5936912]

I’m having the same issues! I purchased yesterday april 22, 2018. But i’m not able to use it. Please help!

[yanam94448964]

it’s working now thanks!!!

[ivos16109631]

Hello - I have the same problem as listed above...subscription is active but unfortunately nothing works (tried the steps listed above - signing out from Apple ID, retrying purchase, signing in again, restoring purchase - nothing, sadly

[Fer220193]

Same in here, I tried the all steps except for the “restoring purchase” because I can’t find it. I can edit the pictures that where already there, but can’t import new pictures to the app. It has been like that for more than 1 week now. Hope you can help me.

[constantinp15748215]

I have the same problem, contacted Apple already and they told me everything is ok with the payment, the issue is In the lightroom app, I have important photos to edit and can’t wait so much... how can we solve this?

[noahs30257128]

I’ve also tried signing in and signing out with both Apple ID and my Lightroom Acct and then restore purchases but haven’t had any success. Any other advice?

[dericks42]

I have the same problem I think. I purchased yesterday subscription through iTunes and the premium features are not active. Tried logging out logging in. Downloading app again. Signing out and in no luck. If I press upgrade again it says I am upgraded and rear screen says we are not able to complete at the moment.

Any ideas. Based on this I do not want to cancel and resubscribe as I will lose another months money

[jeffm95629628]

I also have the same problem—purchased via iTunes subscription, but not showing up as paid in Lightroom. Logging in and out of either light room or Apple ID doesn’t solve anything. Seems Adobe’s intervention is necessary here, can somebody from Adobe fix me too? Thanks!

[greule]

Hi Derick, I've just fixed your accout form the server-side. Maybe you need to re-sign-in. Let me know if it's now working for you. - Guido/ Lr MobileQE

[dericks42]

Hi that’s all working fine for me now. Many thanks. Derick

[greule]

Hi Jeff, coiuld you  send me your adobe-id in a e.g. private forum message. With that I could have a look at the server-side. - Guido/Lr Mobile QE

[christianp25490762]

Hi Greule can you please check my account as well. demichan23@yahoo.com

I purhased last 13th of April - still no access to mobile premium.

[louiss45535825]

Same, for me! I followed all the steps but it is not working please help !

[linneah58089826]

Hi Greule I am having the same problem! I tried undownloading and redownloading the app and went into Apple earlier and am still having problems. I tried to restore purchases but I just get the spinning wheel forever and nothing is ever restored

[greule]

Hi Linnea. I've just send you a private message with some instructions. - Guido

[Fmgaille]

Hi Greule,

i unfortunately have the exact problem as Linnea, could you help me ? I’ve been trying everything, and I still can’t get the premium functionalities

[christianp25490762]

Hi I have the same problem. paid it via iTunes and reflected that my subscription will expire in less than a months time from now. Can you please help me fix this? My credit card already showed the payment has been processed but my account in LR mobile is still expired.

thanks

[noahs30257128]

Still no response to my original post and still not working. Any help at all?

[greule]

Chistian,Lous and Noah. Could you please retry. Maybe you need to re-sign-in but your issue should be fixed. let me know if it's now working for you. - Guido/ Lr Mobile QE

[christianp25490762]

Thanks so much! Its working now. I hope the next time I renew, wont be an issue anymore.

[greule]

Glad that it's working now. When we provide the permanent fix with the next update (version 3.2.1 coming soon) it could be that you need to run a "Restore Purchases" once the iOS subscription renew appears . But with that you should be finally set.

[CWilson69]

I'm having these same issues and cant seem to fix them. Could you help me please.

[christianp25490762]

Hi Greule. Same issue again after a month. demichan23@yahoo.com

[ogreule]

Just checked the server-side of your account and are you sure that you are signed in with the adobe-id you posted. Entitlement is correctly set. Just open up the Lr Mobile settings via the top left Lr-icon and navigate in to the first account entry and re-sign-in with your adobe-id...demi....@yahoo.com

Let me know if its working

Guido